Recovery CD Needed

[spaf69]

Really gutted, Just bought a K215B and when I started it up it has the dredded sasser.exe virus already installed. This was not mention on the spec list.

Would anyone have any suggestions to solve this quickly, just to make matters worst, the recovery CD was not included in the box.

On start up, the machine restarts before the desktop arrives and it refuses to go into safe mode.

Any suggestions would be gratfully received. A download of the disk would be good, if not encrypted.

[spaf69]

:smileygrin: Sucess, the recovery CD turned up today and it has all gone through very nicely with no gliches, can anyone recommed an good anti viru that will not cost me the earth.
Someone mentioned AVG, your comments will be helpfull in my decision.

Sony Centre Windsor also advised me that you do not get a recovery CD with the K215B notebook but you do with the others in the series.
My thanks to them who actually carried out (to my suprise) what they said they would.

[kee-lo_]

Brilliant

As for AVG, yes it's a good product, and I would suggest getting it, as it updates daily and is pretty good at finding viruses.

[grahambird80]

Thats odd that you dont get a recovery CD, i would email sony to check that out.

Did the computer not come with Norton internet security?

[spaf69]

The problem is Graham is that Sony assume you are able to do a restore from the desktop. Problem I had was that I never had the opportunity to see the desktop before it restarted. It even states in the very little documentation provided that a restore disk is not included with the K215B. Bizarre, me thinks!!

[kee-lo_]

Yes I would have to agree.