Recovery CD Needed

[spaf69]

Really gutted, Just bought a K215B and when I started it up it has the dredded sasser.exe virus already installed. This was not mention on the spec list.

Would anyone have any suggestions to solve this quickly, just to make matters worst, the recovery CD was not included in the box.

On start up, the machine restarts before the desktop arrives and it refuses to go into safe mode.

Any suggestions would be gratfully received. A download of the disk would be good, if not encrypted.

[kee-lo_]

Take it back to the retailer and complain.

[spaf69]

Would love to but it's a 200mile trip to where I bought it, and because SONY Centres are a franchise my local one will not help.

[grahambird80]

Yep take it back to the place that you bought it because of the missing Recovery Disk.

Does the computer boot up to windows then give you the message about it restarting in 60 seconds.

If it does you can stop it shutting down by going to Start - All Programs - Accessories, run command prompt.

in command prompt type in shutdown -a

this will stop the computer restating and alow you to download the newest windows updates and get a sasser removial tool form norton.

But what you need to do take it back, because of the missing recovery disk

[kee-lo_]

Can you not UPS it to them?

[grahambird80]

That will work if the retailer has the Disk's, was the product sealed when you got it or had the box been opened?

[spaf69]

I haven,t even seen the start icon yet, it just restarts before.
STOP PRESS
Good News, recovery disk on its way from retailer. Should be here tomorrow. Many Thanks for help.

[kee-lo_]

Glad we could help.

[grahambird80]

Yep that is good to here. How did you buy it from.

[spaf69]

Bought it from Winsor, Slough. On weekend break with Wifey & Kids at the castle. Couldn't actually get one in Coventry. All others offered were ex-display.