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Xperia M4 Aqua Can't hear callers

lab_g
Visitor

Xperia M4 Aqua Can't hear callers

Hi,

so suddenly I can not hear the callers, but they can hear me. When I play music or go to youtube, everything works fine. I can hear callers when I put headphones or on loudspeaker. I tried the diagnosic, and the speaker WORKS! What is happening, and does anyone have an idea how to fix it? Please help, I picked up the phone from a service after repairing the screen because it broke during a drop. I did some updates that the software reqiured. Thanks.

6 REPLIES 6
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Uliwooly
Expert

Test the phone in >>> safe mode if that doesn't work, repair it with XC  if that doesn't work, contact your Local support

Xperia Companion (XC)

Software Repair Guide

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

squirrel-masher
Visitor

I just tried the new Aqua M4 software update for 26.3.A.0.133 would fix this issue (mic only works on speakerphone), but no luck. So only left with shipping it back to local country repair.

Jayem1
Visitor

Your speaker is broken, damaged or burned

You need to send it to a Sony Center so it can be replaced

OSIRIS07
Visitor

I had this problem after updating to Marshmellow.

I send it to repair. Got Android 5.0 installed back. After a few weeks, I flashed it. I bought this phone with the intention to be able to upgrade. Now I have Marshmellow and absolutely no problems since my install some weeks ago.

Chris44
Visitor

Audio has always been poor on this phone, with an occasional screeching noise during calls. The phone sometimes doesn't ring, I assumed this was me not hearing it or it's poor signal reception, but have had the phone in front of me and see the screen light up with in coming calls but not ringing, all settings are at max. Playing music or youtube is poor as max volume is far quieter than my old Samsung Galaxy S4. Finally the ear piece speaker has failed permanently. Run through the diagnostic test, done full reset several times.
This phone has also occasionally shownsd card and sim not found since I got it, this improved after a reset but still shows up even though it does work.
I use google maps for navigation but it often thinks Im elsewhere and my location turns grey, often I have to restart the phone to use navigation.
I am on 3 network who told me to just download a different navigation app. The 3store were less helpful about the other issues, suggesting that it is the way it work's. (with exception of the ear piece speaker failure which finally occurred yesterday and I've not been in contact with them yet, exhausting other checks myself first).
This is my first experience of the Sony brand and I'm disappointed massively, still using my three year old Samsung on another number and find it more reliable still!
My work colleague has had so many boot up failures with his M4 aqua and several replacements that his provider has upgraded him to a different phone. I am of the opinion that this phone was a troubled design that is not fit for purpose (based on it not performing it's basic operations) I hope to be proven wrong!
thefifer
Visitor

I have the same problem have checked out other forums on this topic and nothing..come on sony get your collective fingers out of you passage ways and fix this, or you will find hundreds of aqua m4 being delivered back to you