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Hi,
so suddenly I can not hear the callers, but they can hear me. When I play music or go to youtube, everything works fine. I can hear callers when I put headphones or on loudspeaker. I tried the diagnosic, and the speaker WORKS! What is happening, and does anyone have an idea how to fix it? Please help, I picked up the phone from a service after repairing the screen because it broke during a drop. I did some updates that the software reqiured. Thanks.
Test the phone in >>> safe mode if that doesn't work, repair it with XC if that doesn't work, contact your Local support
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I just tried the new Aqua M4 software update for 26.3.A.0.133 would fix this issue (mic only works on speakerphone), but no luck. So only left with shipping it back to local country repair.
Your speaker is broken, damaged or burned
You need to send it to a Sony Center so it can be replaced
I had this problem after updating to Marshmellow.
I send it to repair. Got Android 5.0 installed back. After a few weeks, I flashed it. I bought this phone with the intention to be able to upgrade. Now I have Marshmellow and absolutely no problems since my install some weeks ago.
I have the same problem have checked out other forums on this topic and nothing..come on sony get your collective fingers out of you passage ways and fix this, or you will find hundreds of aqua m4 being delivered back to you