Front camera is not working.

[Myk1]

Hi
I recently bought the Xperia m4 aqua dual as I was pretty impressed by its stats on paper but there are a few issues that have to be solved. Firstly I cant use my front camera. There is no icon for the front camera even in the camera application and also in other apps like retrica. I tried clearing the data but it wasnt effective enough. It would be really helpful if you could Solve this as soon as possible.

[Uliwooly]

@Ajay9414090160

tap there >>> safe mode

[Ajay9414090160]

Sir i am waiting for a reply exactly how to deal with this problem of front camera issue . You know we are fed up of sony and its poor services and instead of helping your customers you send us mail of some new rank customer . Are you people out of your mind ? Why dont you put some efforts to reslove your customers issues with sony . I am truly fed up of sony and its even poor services it renders to its customers.

[jacktibo]

You're right; poor after buy service and nobody qualified to awnser!

[G1992]

I have the Xperia M4 and I don't know since when my frontal camera isn't working, the camera runs normally but i don't have the option to change to front camera. I have tried forcing detention, I re-instaled software and none worked out. Please help me

[Uliwooly]

@G1992

Time to contact your Local support to get it inspected. 

[G1992]

I
Will do.... Thnks

[Jonas]

Hi @G1992,

I'm sorry to hear about that.

When you reinstalled the software in your phone, did you do that using Xperia Companion? If that is correct, did you also restore a backup directly or did you try the camera in your phone prior to restoring a backup?

If you didn't restore a backup I totally agree with the suggestion that @uliwooly posted, get in contact with your Local support team and they will assist you with having the phone sent in to an authorized service centre so it can examined by a trained technician.

If you did restore a backup directly, I would recommend that you perform a software repair using Xperia Companion and when it has been completed, do not restore a backup > start the phone as normal and complete the start up guide > test the camera.

Let us know how it goes!

[G1992]

Hi

I want back to android 5
can do it ??

[Pero99]

I have the same front cam problem with sony xperia z5 compact. It doesn't work on any app and front cam icon doesn't appear. But I still got warranty. Did anyone tried warranty service or any service repair and did it work? Couse I just got it from service for another problem and just few days after this one appears so I dont want to wait for it again for nothing

[midoreload]

it is front camera problem go to closer service center to replace it