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Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket output

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JohnR3
Explorer

Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket output

Audio level on sony tv bluetooth output to my sony headphones very low (indicated setting 98) compared to output level from headphone socket (indicated setting 22) I have varied out factory resets on tv and headphones numerous times

19 REPLIES 19
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JohnR3
Explorer

JohnR3_0-1730565026681.jpeg

John Lewis Milton Keynes UK

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JohnR3
Explorer

Additional letters

BU

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LightFoot
Specialist

Hi @JohnR3   

I’m sorry that people keep asking you for the missing character after you had already provided it a week ago!! It is KD-43XG8305  The missing character is “G” which stands for the year 2019. The BU doesn’t matter, it stands for Black UK.

 

From your model Web Manual https://helpguide.sony.net/tv/gaep1/v1/en/08-05_05.html

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JohnR3
Explorer

Hi LightFoot,

Thank you for that information, very interesting.

Having had the model number issue resolved all I need now is a solution to my ver weak Sony Bluetooth issue.

 

Regards

JohnR3

 

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LightFoot
Specialist

Hi @JohnR3   Did you try the link I provided?

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JohnR3
Explorer

Yes I did, thanks for sending it. Using Headphone vol + or - gives me the numbers I quoted originally so it does not give me the headphone sound level I require. So why is the bluetooth volume so low compared to a direct connection to the headphone socket? This huge difference in sound levels maybe a Sony normal I don't know.

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Bernardus37
Explorer

I think this is normal because its a different signal BT or headphone socket, maybe there is some loss over BT.

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JohnR3
Explorer

I don't have an issue with listening to my Sony headphones connected via Bluetooth to my iPhone or MacBook, it's only with the Sony tv. I can accept that there may be differences but not the big difference I am experiencing when trying to listen to my Sony tv with my Sony headphones.

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TheGOAT
Community Team

@JohnR3 Contact sony support to see if they refer you to a service center to inspect your TV or they can escalate it.

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JohnR3
Explorer

OK, thanks for your suggestion. The tv is still under retailer service agreement so I'll try that option first.