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Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket output

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JohnR3
Explorer

Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket output

Audio level on sony tv bluetooth output to my sony headphones very low (indicated setting 98) compared to output level from headphone socket (indicated setting 22) I have varied out factory resets on tv and headphones numerous times

19 REPLIES 19
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SatoruGojo
Community Team

@JohnR3 What's the full model number of the devices ?

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JohnR3
Explorer

Sony tv MODEL No. KD - 43X8305

Serial No. 6706545

 

Sony headphones MODEL No. WH-1000XM4

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LightFoot
Specialist


@JohnR3 wrote:

Sony tv MODEL No. KD - 43X8305

Serial No. 6706545

 

Sony headphones MODEL No. WH-1000XM4


Hi @JohnR3   Are you missing the last letter from the model number, usually the year code like C which means 2015.

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JohnR3
Explorer

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JohnR3
Explorer

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TheGOAT
Community Team

@JohnR3 the model is missing a letter, you can get the name from the settings.

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Bernardus37
Explorer

Is it possible that it's not an original one because the model is missing a letter?

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SatoruGojo
Community Team

@Bernardus37 Try to check the model from the settings first, also where did you buy it from?

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JohnR3
Explorer

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