has anyone experienced good customer service because i think its crap!!!! i have waited for three days for a call back as i have a problem with a laptop thats 6 months and was told today they have been too busy to call me back and would have to wait until tomorrow to have a proper conversation, what a joke, ive brought from sony for many many years but this has made me think!! will i be purchasing from sony again I DONT THINK SO, CONSUMER DIRECT HERE I COME