AC-ADAPTER BROKEN AFTER 6 MONTH-USING

[anhthikhong86]

HEY GUYS,

I BOUGHT A SONY VIAO VGN-N31M ABOUT 6 MONTHS AGO. AND A PROBLEM HAPPENED : AC-ADAPTER WAS BROKEN; WHEN I PLUGGED IT INTO A SOCKET, ITS SIGNAL LIGHT WAS OFF, IT RELEASED A STRANGE SOUND, TIT...TIT...

I WENT TO THE SHOP WHERE I GOT IT, ASKED THE SALERS. THEY SAID: '' ALL ACCESSORIES IS JUST GUARANTEED IN 3 MONTHS''( THE MAIN ITEM IS IN 1 YEAR-WARRANTY) . IS THIS RIGHT ? I READ A WARRANTY BOOKLET, IT HAD EVERYTHING BUT WARRANTY OF ACCESSORIES.

I'M SO CONFUSED . CAN YOU GUYS HELP ME OUT ? PLEASE!!!!!!!!!!! DO I HAVE TO BUY A NEW ONE?

[Thalamus.]

I WENT TO THE SHOP WHERE I GOT IT, ASKED THE SALERS. THEY SAID: '' ALL ACCESSORIES IS JUST GUARANTEED IN 3 MONTHS''( THE MAIN ITEM IS IN 1 YEAR-WARRANTY) . IS THIS RIGHT ? I READ A WARRANTY BOOKLET, IT HAD EVERYTHING BUT WARRANTY OF ACCESSORIES.

Hi anhthikhong86,

welcome to Club Vaio..

the information the shop where you bought your Vaio has given you is incorrect..

The AC adapter has the same warranty as your Vaio, ie 1 Year..

I suggest you contact Sony Vaio support, you can do this either by phone or via e-Support, use the following link to find the contact details: Sony Vaio Support

[anhthikhong86]

I WENT TO THE SHOP WHERE I GOT IT, ASKED THE SALERS. THEY SAID: '' ALL ACCESSORIES IS JUST GUARANTEED IN 3 MONTHS''( THE MAIN ITEM IS IN 1 YEAR-WARRANTY) . IS THIS RIGHT ? I READ A WARRANTY BOOKLET, IT HAD EVERYTHING BUT WARRANTY OF ACCESSORIES.


Hi anhthikhong86,

welcome to Club Vaio..  

the information the shop where you bought your Vaio has given you is incorrect..

The AC adapter has the same warranty as your Vaio, ie 1 Year..  

I suggest you contact Sony Vaio support, you can do this either by phone or via e-Support, use the following link to find the contact details: Sony Vaio Support

Hi Thalamus,

Thank you very much for your suggestion.

I read some stuffs related on internet. I found out that my Adapter hasn't symbol of EC(European Certificate) Is this prove that it's not good quality. I bought it in London (it means in Europe ) without quality standard of Europe.

In additon, you can't believe what happen to my adapter : It work again !!!!

Should I smile or cry ???? :smileygrin:

[anhthikhong86]

this is picture of this adapter

[Thalamus.]

this is picture of this adapter 

I can't see your image..

Can you try an upload your image again.?

[anhthikhong86]

I found out other way to upload the image. I hope it works. This is the link below :

http://picasaweb.google.com/anhthikhong86/UntitledAlbum/photo#5204968171983666002

I bought it from the shop at 256 Tottenham Court Rd. I'll upload my receipt if you think it's necessary. When I went there and asked them about this. They told me that they didn't have any responsibility for this adapter after 3 months(that mean they just guaranteed this in 3 months). So if I want to solve my problem, I have to contact directly Sony.

What the problem !!!!!!

Now it work again What should I do ? :smileyfrustrated: :smileyalien_1:

[Thalamus.]

I bought it from the shop at 256 Tottenham Court Rd. I'll upload my receipt if you think it's necessary. When I went there and asked them about this. They told me that they didn't have any responsibility for this adapter after 3 months(that mean they just guaranteed this in 3 months). So if I want to solve my problem, I have to contact directly Sony.

I think you'll find the shop at 256 Tottenham Court Rd do have responsibility...

It may be worth speaking to your local citizens advice office for assistance, also have a look at the post from Sirnig, use the following link to view: Your Legal Rights

[anhthikhong86]

Thanks many times!!!!!!

I'll try !!!!

:smileynerd:

[Thalamus.]

Thanks many times!!!!!!

You're welcome and good luck..

[anhthikhong86]

I phoned Sony. And they sent me a new one!!! fantastic!!!! I hope it work well for a long time.!!! Basically, the new one look like the old one!!!!

Thank you Thalamus!!!
Thank you everyone!!!