You Tube- internet browser will close due to an internal error

[craig1912]

Keep on getting this error message
internet browser will close due to an internal error
Also BBC iplayer times out when selecting play.
Can get other internet content like BBC news etc.
Any suggestions? thanks

[renaud197]

Thanks. I  already contacted them, and so far the only answer I got is to make the update and factory reset the TV, so I am nowhere further at the moment.

It should be noted that this TV never ran with an older firmware as I got it yesterday...

[Anonymous]

@renaud197 

To make it easier for you, and not explain everything again.  I have escalated your issue to Sony Support with the details you have provided - as unfortunately I dont believe these forums can help you with your issue.  Can you please ensure that your details are correct in your profile.  Also, if you were issued a "case number" can you please PM me that number, so I can attach it to your support escalation.

Sony should be in contact with you - I cannot say when though.  Please post back what they say (or with a resolution) as I;d be interested to know - and may assist other forum members.

Cheers

[renaud197]

Given I still haven't heard further from Sony about this, I have tried to contact Sony by phone, but it seems it's quite difficult.

I must admit it's annoying because if I need to get a replacement unit from the vendor, I need to do that fast enough. Also, it's not garanteed the problem won't re-occur with a new unit.

[rooobb]

Did you try to update also the internet content update? maybe it's the app that is old...

[renaud197]

I did that, but not after the factory reset, I will try right now.

[renaud197]

I tried to update the internet content, but that doesn't solve the issue either. It's quite annoying as the video is playing just fine, but is impossible to watch.

It gives this, you can see the video is playing in the background (I selected the first video available which is something in the mountains).

[renaud197]

So I tested a few more things.

First I tried to make the update on a memory stick, for which the TV told me there was no update on the stick (obviously as it's already on the TV).

Then I did _again_ a factory reset, then removed the power plug for 2 min. Reconfigured everything. Did remove the power plug again for 2 min. I started the TV, then selected "update network content", then tried youtube app.

Then I tried to remove the AstonCrypt cam from the the TV and use youtube app.

 None of this helped 😞

[renaud197]

While I was at it, I looked at my firewall log for the traffic from the TV when using youtube app, and it seems it gets the data from a cache at my ISP. While I doubt this is causing the issue, perhaps I should try to avoid using this cache.

Dec 12 12:09:50.865563 rule 105/(match) pass in on em0: 172.20.0.72.53118 > 194.78.0.142.80: S 2829523358:2829523358(0) win 5840 <mss 1460,sackOK,timestamp 4437 0> (DF)

142.0.78.194.in-addr.arpa domain name pointer 142.0-78-194.cache.googlevideo.com.

inetnum: 194.78.0.0 - 194.78.0.255

descr: Belgacom ISP SA/NV

Dec 12 12:09:50.650403 rule 106/(match) pass in on em0: 172.20.0.72.47629 > 194.78.99.119.443: S 516025482:516025482(0) win 5840 <mss 1460,sackOK,timestamp 4415 0> (DF)

inetnum: 194.78.99.0 - 194.78.99.255
netname: GoogleCluster
descr: Google Video Cache

mnt-by: SKYNETBE-MNT

So I tested by redirecting all traffic through a TOR proxy in another country, and it's the same.

[renaud197]

I reconfigured the network on the TV to run though an http proxy. There are some interesting logs:

1418387576.696 231 172.20.0.72 TCP_MISS/200 455 GET http://xml.opera.com/update/sdk/? - HIER_DIRECT/185.26.182.117 text/xml
1418387576.731 2331 172.20.0.72 TCP_MISS/200 211056 CONNECT www.youtube.com:443 - HIER_DIRECT/194.78.0.39 -
1418387576.901 4250 172.20.0.72 TCP_MISS/200 48094 CONNECT www.youtube.com:443 - HIER_DIRECT/194.78.0.39 -
1418387577.051 28 172.20.0.72 TCP_MISS/200 2430 GET http://xml.opera.com/spoof/sdk/? - HIER_DIRECT/185.26.182.117 text/xml
1418387577.080 56 172.20.0.72 TCP_MISS/302 701 GET http://xml.opera.com/userjs/sdk/? - HIER_DIRECT/185.26.182.117 text/html
1418387577.923 726 172.20.0.72 TCP_MISS/200 54273 GET http://get.geo.opera.com/res/servicefiles/browserjsfiles/sdk/browserjs-LinuxSDK-6101-20140429.js - HIER_DIRECT/37.228.108.142 appl$
cation/x-javascript

So it appears the youtube app uses opera browser in its core. The following url is a set of patches opera uses to "correct" some sites and get "good" behavior. ( explained at http://www.opera.com/docs/browserjs/ )

http://get.geo.opera.com/res/servicefiles/browserjsfiles/sdk/browserjs-LinuxSDK-6101-20140429.js

And this is the last file got by the TV besides youtube related URLs. And this is a js file, which is meant to be executed by the browser itself.

[renaud197]

At last, I found out....... It works now....

Here is the technical explanation for those interested:

I have a DNS cache on my network, it is configured to resolve some advertising domain names to an internal server which serves nothing but a blank page.

At some point, the TV browser asks for ad.doubleclick.net on port 443. This resolves to my internal server (172.20.0.254):

1418387596.667 5591 172.20.0.72 TCP_MISS/200 4257 CONNECT ad.doubleclick.net:443 - HIER_DIRECT/172.20.0.254 -

Given it's port 443, when the browser connects, it gets an invalid certificate when trying to fetch the ads and crashes.

It might be something else along that way, but the result is there, when I enable the connection to doubleclick, youtube app works.

I would still consider this as a bug as it's not supposed to crash for such a thing. Imagine if doubleclick was not working, it would also prevent youtube app to work.