X9005 Video Streaming Services - Network connection

[gavmkerr]

My X9005 has become unusable for Internet steaming services (Netflix and Amazon).

It will stream for a while then stop with a buffering circle then an error. If you switch off, it will start but fail quickly thereafter. I have tried...

1. switching tv off - still does it

2. switch off internal wifi adaptor - works for a short period then stops again

3. switch off router - works for a bit and does it again

4. updating internet content - no difference

I have read other posts where Sony suggest a wired connection or other such owner network problems but as my other Sony Tv and Samsung TV don't do this And the signal strength is perfect I do not accept these 'solutions'. This TV is now unusable for Internet serrvices. 

[EdwinaU]

Hi there,

Welcome to the community.

Can you please let us know the full model number of your TV so that we can look into this for you?

Thanks,

Ed

[gavmkerr]

Thanks for responding Ed, it's a KD-55X9005B

It has done this for some time, but seems to be worse now.

thanks

[EdwinaU]

Hi again,

Perhaps you could try the troubleshooting tips here. Let us know how you get on.

Best wishes,

Ed