Technical Netflix

[Jennirogers]

Hi I have a new Sony Bravia smart tv and I can’t get Netflix to work, when I press the Netflix button on the remote all I get is a black screen with a red Netflix logo, hope someone out there can help me

[IamNic]

Hi there Jennirogers,

first I would revert the Netflix app to its default state and delete the apps cache.

This can be done in your app settings.

- Nic

[Jennirogers]

Thanks but I can’t see how this can be done as the apps I have came already with the tv , I can’t download any apps I can only use the ones set in the tv.

[IamNic]

Since you didn't list your TVs model number, I assumed it is an Android TV.

On Android TVs you can access these settings even for pre-installed apps.

- Nic

[Jennirogers]

Hi I’m not very technical savvy please can you talk me through this again, thanks jenni.

[IamNic]

Hi Jenni,

I would really like to walk you trough, yet I don't own a Sony Bravia Android TV and Android can have a slightly different menu structure on each TV.

Also for someone else to help you, it would be very helpful if you could tell us your TVs model name.

- Nic

[Jennirogers]

Hi my tv model number is KDL-32WE613 thanks jenni

[IamNic]

Thanks Jenni.

@Kuschelmonschter, would you mind taking a look at this?

- Nic

[Kuschelmonschter]

WE613 is no Android TV. Afraid I can't help...

[IamNic]

Hi  Kuschelmonschter,

sorry for calling you for help.

I totally missed her reply regarding the model number.

Otherwise I wouldn't have called you.

@Jennirogers Probably the only way on a no-Android-TV is to 

1. check for available updates for your TV

2. roll it back to factory settings

- Nic