Sony KDL50W656ASU 50-inch Widescreen picture fault

[gordie_bain]

Alrighty folks.

less than 4 years ago I purchased a Sony KDL50W656ASU 50-inch Widescreen TV. It came with the standard 1 year manufactures guarantee. Last night horizontal lines appeared on the screen along with a high pitched buzzing. Shortly afterwards the picture failed completely so now there is only black screen with sound. I have since ordered a new Sony BRAVIA KD55XE8396 55" Smart 4K Ultra HD HDR LED TV (this time with a 5 year guarantee) but I am less than impressed with getting less than 4 years out of what was an £800 TV. I have always bought Sony goods and this is the 1st time I’ve had an issue.

Is there something Sony can do to compensate this inconvenience or am I screwed?

Cheers,

Gordie.

[EdwinaU]

Hi gordie_bain,

Welcome and thanks for your feedback. We'll pass this on to the team and someone will get back to you.

Thanks,

EdwinaU

[Pascale_F]

Hi gordie_bain,

You'll need to contact Sony Support about this. 

Best wishes, 

Pascale_F