Front camera is not working.

[Myk1]

Hi
I recently bought the Xperia m4 aqua dual as I was pretty impressed by its stats on paper but there are a few issues that have to be solved. Firstly I cant use my front camera. There is no icon for the front camera even in the camera application and also in other apps like retrica. I tried clearing the data but it wasnt effective enough. It would be really helpful if you could Solve this as soon as possible.

[Claigeo11]

Hi
Also have the same issue
Already tried safemode and flashing stock firmware but none of them solved my issue..
Help...

[Canwet]

Hello!

I bought my m4 last week and everything was normal until this morning when i tried to use the camera and the app didn´t work, so i decided to reset the mobile. After doing this, the camera app works as usual but when i looked for the front camera i discovered that the icon had just disappear.

I' ve tried everything, reseting the mobile again, clearing all the data of the app, starting the mobile in safe mode, and nothing happened. I also tried with others apps, like instagram or twitter, but it isn't work.

Please, could you help me?

Thanks a lot.

[Uliwooly]

@Canwet

Repair the phone with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Canwet]

i repair the phone with pcc and the problem still there, is anything more that i can do?

thanks

[Raja_Sony]

Try Factory Data Reset  it may solve your problem

Note- please backup your all data including Contacts, sms, pictures etc it may delete all data of your phone.

1. Go to settings

2. Then under settings select Backup & reset

3. under Backup & reset select  Factory Data Reset then reset phone.

[Canwet]

I've already done that reseting thing and the problem still there, I don´t  know what else I can do, I just want my front camera back... 

[Uliwooly]

@Canwet

You have to contact your Local support to get it inspected. 

[jessicajt29]

I am having same issue and I have done a factory reset, cleared data in camera app and this helps for about a day and then the issue happens again... I cannot keep resetting my entire phone weekly and everyone else is having the same issue. Can someone please help me fix WITHOUT having to remove all my data? The last one didnt let me restore and I have to start from scratch which on a work mobile can be very tedious. 

[Twindaddy1]

I have a Sony M4 Aqua and now the button to switch to the front camera is gone.

Now i cannot use it anymore

How do i get it back?

Thank you.

[Uliwooly]

@Twindaddy

I'm sorry to hear that, since its a hardware issue you have to contact your Local support