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Hi there,
I just bought a new STR DN 1040 2 weeks ago. All was working well until today, when for some reason i lost picture on my tv. I have a 5.1 speaker system and the audio continued to work fine. I swapped the hdmi cable on amp from 'A' to 'B' and the picture came back...Do I have a faulty hdmi 'A' output on my amplifier?
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I contacted the retailer regarding swapping it out, I was getting ready to repack into the box and said I'd try one more time...and it worked. No idea why...we logged the issue with the retailer but has been 100% since!
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Hi there
Try swapping it back to A again. However before you unplug the HDMI cable, turn off the AV Receiver from the powerpoint at the wall. At the moment, Im assumings its just a simple HDMI handshake issue. Simplest resolution is to litterally pull the power plug for 2 mins.
Give it a test though.
Cheers
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Hi There,
I have tried this twice with no success. Switched back to 'B' and picture works again. Anything else to try...factory reset possibly...
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That certainly doesnt sound good. By all means ensure that the firmware is up-to date, and a factory reset - but I dont have much confidence in that working. Sounds like you may need to contact the retailer.
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Fancy that. It sounds like the AV Receiver liked you in the end and wanted to stay where it was.
Thanks for the update.
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This might seem like a really dumb thing to ask but did you try swapping the HDMI Output from A - B on your remote?
I did this by accident the other day I spent ages trying to figure it out.
Just a thought anyway. :0)
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Hey MK thanks for this. Played around with the telly and amp for days. Tried reset. Thought the amp had had it. Then read your 5 year old comment on the remote. You've just solved it!
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You're welcome Gosh did I really write that 5 years ago?!! I'm happy to report I'm still using my STR DN1040, I love it
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