Just wondering if anyone can help. My KD49XF9005 just wont connect to my BT Smart Hub 2. Was fine for about 3 months but has now dropped. It’s says connected but no internet and I cannot access any of the apps like Prime Video or Disney from the home screen. Strangely though Netflix still works and Sky Q works as do all the other household devices.
Have tried resetting both the Hub and the TV but I can’t get it to connect. I would be very grateful if someone could help!
Check the time and date the TV is showing, We seem to be seeing a lot of cases recently where this is adrift, which stops most apps from working, except Netflix, which doesn’t seem to care.
My favourite bedtime reading is a Sony product manual…
You may find that you need to set the time and date to 'network' time instead of 'broadcast'. I've had the same problem with my XF9005 and BT Smart Hub for around a year since installing an Android update on the tv. Changing to network time has changed things for the better.
