Sound out of sync/distorted XH90

[MrQwerty111]

Anyone have any HDMI sync problems? Have a 65” XH90 connected to a BT UHD box. All was fine.

However the last week sound (only use TV speakers) now crackles/distorts, and goes out of sync.

Switching inputs, switching TV off/on, gets it back in sync. This happens for recorded programs and live TV via the BT box.

However using the TV apps, Prime, Netflix etc everything is ok.

So tried a new HDMI lead, and different HDMI port and the same result.

So I presumed it was the BT box, however just received a new BT box and it’s the same....

So is the TV broke? Why are apps ok, only the HDMI sockets broke?

Anyone anymore help please
Thanks

[Rayw53]

Check out the Samsung forums before you buy, there are some image issues in some situations. It put me off going for the Samsung 🎃

[MrQwerty111]

Everyone’s sound still in sync after deleting Tune In app though?

Mines been fine for a week now without it. So strange

Cheers
Andy

[Tidypete]

Mines been fine for two weeks now, no sync issues, no audio problems I was experiencing before deleting the tunein app, however on maybe three occasions this week I've had a sudden buzzing from the audio which lasts about 5-10 seconds, the TV then switches off and reboots and everything is fine, this does not bother me although it shouldn't be happening. 

[Rayw53]

I had that happen a couple of times on my third hx90. So far my forth one seems to be behaving itself. 

[Terry3333]

I have a slight delay on Xbox one x audio wether in game mode or not. Very slight but sounds like an echo.. I have the latest 4k120 update installed.

[Joe_Dohn]

Have you tried uninstalling the TuneIn Radio app? If so, have you tried clearing the cached data (Device Preferences - Storage - Internal Shared Storage - Cached data) and then soft reset the TV (Holding power button for ~5 seconds)?

[MrQwerty111]

Is this now sorted? As in it was the TuneIn app fault for some reason?

Has it been updated, do TuneIn app developers know and Sony why?

[mattcaney]

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Hi there

The sound distortion has completely gone, and yes it was the Tune In App.

Its odd, because although that app was preinstalled on the TV, I had never actually used it.

After uninstalling it and restarting the TV the sound has been restored.

Hopefully we will find out when we are getting the VRR update. I am already updated to HDMI 2.1.

Although cant get a PS5 for toffee at the moment.

Many thanks

Matt

Sent from Mail for Windows 10