New K55XR80PU picture freeze's and sound still playing

[Simpsonpaul0]

My new TV that’s just over a month old has froze twice this weekend, the picture just stops but the sound continues playing. The Tv is then not responsive at all and has to be switched off at the wall.

anyone experienced this or know if there is a fix? Don’t want to have to return the TV 😢

[EMS_MO72]

Hey @Simpsonpaul0 

Try to follow these steps and test again: Home-Settings-Storage and Reset -Internal storage-Cached data-Enter , and then select yes to remove the cached data , and then soft reset your TV.

[george4370]

My tv is 8 weeks old 55in oled sick fed up of it freezing, only use sky q it’s happened 20 times begging to wish I never purchased it so disappointed can this problem be fixed 

[SatoruGojo]

@george4370 Is it the same model in the thread ?

[george4370]

Yes same model as above 

[SatoruGojo]

Hey @george4370 

Try to follow these steps:

1. Please remove the cached data:
   1. Press Home
   2. Select Settings
   3. Pick the Storage and Reset section
   4. Select Internal storage
   5. Go to Cached data
   6. Press Enter on remote
   7. Select Yes to remove the cached data.
2. If it continues, try to reset the TV.
3. Finally, if the issue stayed the same, perform a factory reset.