KD 55XD8005 No text input option

[Grandad.P]

My TV has been working fine up until recently when it lost wifi  contact with the broadband router. I have tried always to re-connect including using a cable direct from the router to the TV. There seems to be 2 issues. The first when using the WPS method is that the TV keeps telling me there is another WPS session and to retry. The second when trying to set up manually is that the option to input the password doesn't work as I can only input numbers but no letters! The router works fine with all the other devices in the house. Can anybody help please? 

[Anonymous]

Hi there,

Have you updated your KD 55XD8005 to the latest firmware?

Best wishes,

M

[Grandad.P]

No because the WiFi on the TV isn't working and I haven't been able to reset it because there is no text input option.

[rooobb · Accepted solution]

If you have oreo check if any usb device is connected to the tv and remove it.

[Grandad.P · Accepted solution]

Thanks rooobb, that has worked a treat! My keyboard usb dongle was plugged in (keyboard was unresponsive). I removed it and straightaway the keyboard option became re-available on screen and so I was able to re-set my Wifi which then enabled the TV to update its software!

[AlanK33]

I don't have any usb devices attached but the keyboard doesn't appear on the screen 

[AlanK33]

I solved the problem by adding an external pc keyboard to the USB port on the TV.