KD-43XG8396 restarting

[Sipainter]

I have recently updated software to PKG6.7140 and ever since when I first turn the tv on in the morning via sky Q it switches off and reboots. After that it is fine for the rest of the day. Is there anyone else having this problem? And is there a way to fix this?

[Joe_Dohn · Accepted solution]

Have you tried clearing the cache (Device Preferences - Storage - Internal Shared Storage - Cached data) and restarting the TV (holding the power button)?

[Sipainter]

Thank you for you’re reply. I tried this solution a couple of days ago after searching through different posts and wasn’t sure if it was the right solution, but so far it looks to have worked. I just forgot to update it here.. thanks again for helping confirm the solution 

[rbates51]

@Sipainter is this still fixed for you? I tried clearing the cache yesterday, but had exactly the same problem this morning. Like you I have Sky Q, but my TV is a KD-49XD8305

thanks

[Sipainter]

Yes it’s been about a week and so far this has worked .. I did also remove all hdmi connections (read that in a different post) and restarted the tv. 

[Joe_Dohn]

Hi @rbates51,

Do you have the latest software version installed on your TV?

- JD

[Sipainter]

Yes and since the latest version was installed that the tv began restarting  

[Joe_Dohn]

Hey @Sipainter,

I was referring to @rbates51 earlier since it was their first post in the thread.

Has the issue returned for you??

- JD

[Sipainter]

Ahh ok sorry I misunderstood. 🤦‍♂️The fix was successful and hasn’t returned. Thanks again