WH1000XM3 headphones always say 100% charged

[MarcElgar]

The Sony app and the headphones themselves always say they are 100% charged... this seems to have only recently happened.. any ideas people?

Thanks in advance. 

[IamNic]

Hello @MarcElgar,

have you reset/initialized the headphones?

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703078.html

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703081.html

- Nic

[MarcElgar]

Hi @IamNic 

Thanks for the reply. Yes I have carried out a full factory reset and repaired the headphones. Unfortunately I still have the same issue. 

[IamNic]

Hello @MarcElgar,

did you both reset AND initialize the headphones?

- Nic

[MarcElgar]

Hi @IamNic 

I had only initialised, now both. I’ll give them a go today. 

Thanks for your help so far. Fingers crossed. 

[MarcElgar]

@IamNic 
Unfortunately after carrying out both reset procedures and using the headphones for hours today they still say 100% charged. 

Any other ideas people?

[IamNic]

Hello @MarcElgar,

next thing I personally would try is to let the battery run flat completly (if possible) and see if the issue resolved after you charge them up after that.

Which firmware version are the headphones running on?

- Nic