hi,
does any one had problems with the shift keys on any notebook?
this is a straight-from-the-box problem, the very first time i turned on this computer few days ago, while setting password reminder for windows user account, i tried to use the shift key to have a capital letter and this didn't work. after several trials i used the caps lock hoping this was just momentarily before the system started properly. however, this was not the case.
soon after the first windows session i realized the shift keys didn't work. i tried fixing it by adding 'english united kingdom extended' keyboard and 'english us international'. this didn't produce any result so i removed both extra keyboards. the factory default keyboard is 'english united kingdom'. i then contacted sony vaio support...
in summary, i have tried the following solutions recommended by vaio customer support:
1. uninstall the keyboard driver. then let the system re-install it after rebooting. this worked the first time but the shift keys stop working after the computer was shut down then turn on again. further trials of this procedure were unsuccesful.
2. full recovery of the system to its factory image. this didn't work neither. as i said this is a straight-from-the-box problem.
sometimes the shift keys work from the begining, sometimes they don't work at all, and sometime they start working at some point during the windows session and stop working again without apparent reason.
therefore, it seems pretty random behavior of the shift keys working.
what if this is a physical problem/ i.e. no configuration of the system could fix it. maybe some faulty wiring of the keyboard...
i am seriosuly thinking on exercising the return policy on this product and close it lifetime with sony vaio AND SWITCH TO APPLE
any one having similar problems?
joselmeg
