Unable to register Sony Laptop

[RochCh]

Please can someone help me. I'm unable to register my Sony Vaio VGN-FZ31S laptop. It doesn't recognise the model number and I can't select it from the drop down list. The product code (VGN-FZ31S) is definitely correct as if I go to "Support" I can select this model from the list and get the drivers etc.

Ultimately what I want to get is the BIOS driver / install file.

And so whilst I can't register this product I'm also unable to email Sony support either. Does anyone have a valid email address if there's no help for my above 2 points!

Many thanks in advance.

[Thalamus.]

Ultimately what I want to get is the BIOS driver / install file.

Hi RochCh,

welcome to Questions & Answers..:smileyhappy:

Is this Vaio new to you or did you forget to register your FZ31S when orginally purchased..:smileyconfused:

There are a selections of downloads available for your vaio on the Vaio Support site, click on the following link - Downloads & Preinstalled Drivers and Utilities, but unfortunately nothing for the BIOS..

[flogger12345]

Hi Roch. You might have typed the incorrect model number. Try calling their support hotline so they could walk you through with this.

I'm assuming that your notebook is still under warranty.

[RochCh]

Thanks Thalamus. This Vaio isn't new to us - we didn't register it when we originally purchased it Does that mean that we cannot now register it?

I know i've looked at the downloads and can't see a BIOS one. Does that mean that therefore this isn't available?

Is there not a "Sony" support email i can write to for this? It's seems crazy that i have to phone them - i don't really have the spare time to do this. i can just about find time to jump on the computer to resolve my issue let alone sit on a phone call!!

Many thanks

[RochCh]

Thanks flogger12345

It's definitly the correct model number. And no it's no longer under warranty (it's about 2/3 yrs old now!)

Thanks