System restore to fix dvd drive problem?

[barnesy99]

I have had a problem with my dvd drive on my N11S/W whereby it does read DVD's but doesn't recognise any cd's I insert. I phoned comet where i bought it and they said it is probably a software problem but they wanted to charge £25 to fix it even though i have a warranty on it. Will a full system restore fix the problem? Thanks

[Blencogo]

Hi barnesy99,

It is difficult to say if it will fix the problem but if it doesn't then it will probably be a hardware problem and the drive will need replacing.

Is there a firmware update for your particular drive here: -

http://support.vaio.sony.co.uk/downloads/updates/updates.asp?site=voe_en_GB_cons&c=0&s=VGN-N&m=2392