Recovery DVD image bug needs fixing

[andyholliday]

I created the recovery DVDs on my Vaio VPC-EB1E0E straight away.

I have a problem with the laptop and tried to restore using the recovery DVD

1) When I restore C drive, I get the error "No recovery drive letter found, use full drive restore"


2) When I try to recover the entire drive, it then only gives me the option to restore the C drive! I get the same error as above!

How can I restore my system back to normal when there is this bug in the recovery software?!!

[Blencogo]

Hi Andy and welcome.

You should be able to restore your Vaio to factory settings directly from the hard disc Recovery Partition by tapping F10 during the boot sequence.

Have a look at the bottom of Page 9 in your 'Troubleshooting and Recovery Guide' - see the section headed 'To recover your computer system from the recovery partition'. You can download the Guide here if you do not have the original copy: -

ftp://ftp.vaio-link.com/pub/Manuals/RecoTS/2010Q1_TRG_EN.pdf

I would contact Vaio Support - if there is a bug in the DVD creation program they should be prepared to send you a set of discs.

[andyholliday]

Many thanks for the speedy response. The problem is that the partitions on the HD became corrupt so I need to use the recovery DVDs. Because of the bug in the software it won't let me do it.

I will contact Sony support and hopefully they'll let me have a fix.

Many thanks