KDL-42W805A

[dejvid1974]

I lost all applications! I have a signal for the Internet but because of the lack of applications I can not go to the Internet! example you tube! I returned to factory settings and nothing! Update does not exist! I do not know how I solve the problem! Yesterday I wanted to go to you tube, and nothing! there is no opera application that is basic .. I did not know where to write for help! my mail is [edited by moderator to remove personal details] 
 

[Pascale_F · Accepted solution]

Hi dejvid1974,

Welcome to the community.

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

[Tenneen9000]

Hello dejvid1974 ,

Have you tried connecting to a different network (i.e. mobile hotspot) and refresh the internet content? Do let us know the outcome.

All the best,

Tenneen9000

[dejvid1974]

I made it through a mobile phone, ie a hotspot! I got all the applications! When I go back to my Internet network again I do not have any application !!! What's the problem?

[Tenneen9000]

Hi,

This seems to be an issue with your internet connection. You'd better contact your ISP to get help with it.

Cheers,

Tenneen9000

[dejvid1974 · Accepted solution]

The problem is solved! The problem was the Internet router! I changed some parameters in it and it worked! thank you for your help