bravia kdl40ex403 - can't enter PIN via side panel

[Deltiger]

Hi All, Our Bravia's remote decided to stop working, so have bought a new one.

However, it still doesnt work.  We tried to re-start the set up, and it requires a parental pin.  Unfortunately we can not enter numbers using just the side tv panel.  any ideas?

It is out of warranty.

Thank you.

[Owen_G]

Hi there,

It sounds like your TV may be in SYNC mode. Please press SYNC MENU, select “TV Control” and then select “Home (Menu)” or “Options” to control the TV. Please let us know if this helps.

Thanks,

Owen