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My new Xperia M2 is not responding from the touchscreen. The buttons on the side are working but touchscreen not reacting to anything.
I can't go through the sony Smartphone update service because i have to switch the phone off before running it and I can't switch off the phone without the touchscreen.
It's Sunday so struggling to get any technical support.
Any ideas?
Thanks
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I've done this and phone now won't switch back on and no light is showing when I plug it in to charge. It had plenty of battery on it. It seems to be completely dead.
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Hold volume up and power for around 10 to 15 seconds or under one of the flaps you may find a small red reset button - Either of these will shut down your phone - Try restarting to see if the issue is resolved if not then contact Sony http://www.sonymobile.com/global-en/support/contact-us/ care or take it back to the place of purchase
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I just repeated the restart process and it's come on and the touchscreen is working again. Thank you
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If this happens to to others, I just took out my sim which turned my phone off ,then when I put it back in it worked again.
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I almost cry coz this happen to my phone, ,, but I dont lose hope I try to search some answers,,, and then this forum appears
,,, thank you so much it really helps a lot, god bless,
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Thanks holding volume and volume up worked great. Nice one.
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HI, your pose is very helpful. it worked out on your phone so with us. Kudos
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thanks the reset worked a treat
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