Hardlock

[Tiberian]

Does anyone know how to reset counter and please don't say ask customer support already tried that and still waiting 

[Uliwooly]

@Tiberian

That's the only way, if you email them, you might want to call them or live-chat with them.

[Tiberian]

Already emailed and I can't call my phone is locked and I have no spare yet

[Uliwooly]

@Tiberian

I'm sorry to hear that, but you might want to borrow a phone or use a landline to call them, to speed things out; how about live-chat? 

[Jonas]

Hi @Tiberian, sorry to hear about this.

You'll need to contact your Local support for this matter and I hope that you have received a reply now, otherwise you can call them as @uliwooly suggested, or open up a chat with them if you have access to another device or a computer.

Let us know how it goes!

[Tiberian]

Hi thank you for your reply Sony support say to send it in for repair however with no mention of cost and the age of the phone looks like I have another doorstop the wife had no such problems with Samsung same age phone numbers were sent that work and no costs involved I never had a problem until now looks like I won't get the help when needed and will be buying a different phone from now on kind regards tiberian 

[Jonas]

Hi again @Tiberian!

Regarding the cost, I'm afraid that I won't be able to help you with that as it may vary from market to market and I work Globally but I'm situated in the Nordics, only your Local support team can give you an estimated cost for this action.

Xperia M4 Aqua is still a supported device, so that this service should still apply to your device.

I understand it's frustrating, but I'm afraid that I can't assist you further.