I had to force reboot my phone ( Hold power + upper volume ) while it was updating because it started getting REALLY hot and it was stuck at 99%; Now the phone starts but the initializing stops at 4% then skips directly to the main menu of the telephone where I'm greeted with a black screen and a couple main menu indications like battery level, internet connection e.t.c. Nothing is responsive.
I also tried booting with the recovery mode (holding volume up and down + power) but this doesn't work either.
I tried installing the Xperia companion but it doesn't want anything to do with my PC, I tried installing it multiple times, rebooted by PC, tried administrator mode; all I get is this error code;
2758][2018-06-28T19:26:30]i001: Burn v3.11.0.1701, Windows v6.0 (Build 6000: Service Pack 0), path: C:\Users\SPMART~1.COM\AppData\Local\Temp\{9488166F-9057-48AD-B5D1-76471066E783}\.cr\xcs64DB.tmp.exe
[1D20:2758][2018-06-28T19:26:30]i000: Initializing numeric variable 'XcAutoUpdate' to value '0'
[1D20:2758][2018-06-28T19:26:30]i000: Initializing string variable 'Transforms' to value ''
[1D20:2758][2018-06-28T19:26:30]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Sony\Xperia Companion\XperiaCompanion.exe'
[1D20:2758][2018-06-28T19:26:30]i009: Command Line: '-burn.clean.room=C:\Users\SPMART~1.COM\AppData\Local\Temp\xcs64DB.tmp.exe -burn.filehandle.attached=312 -burn.filehandle.self=320 /secureloc -lang 1036 Transforms=1036.mst'
[1D20:2758][2018-06-28T19:26:30]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\SPMART~1.COM\AppData\Local\Temp\xcs64DB.tmp.exe'
[1D20:2758][2018-06-28T19:26:30]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\SPMART~1.COM\AppData\Local\Temp\'
[1D20:2758][2018-06-28T19:26:30]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\SPMART~1.COM\AppData\Local\Temp\Xperia_Companion_20180628192630.log'
[1D20:2758][2018-06-28T19:26:30]i000: Setting string variable 'WixBundleName' to value 'Xperia Companion'
[1D20:2758][2018-06-28T19:26:30]i000: Setting string variable 'WixBundleManufacturer' to value 'Sony'
[1D20:1254][2018-06-28T19:26:30]i000: Setting string variable 'Transforms' to value '1036.mst'
[1D20:1254][2018-06-28T19:26:30]i000: Setting numeric variable 'WixStdBALanguageId' to value 1036
[1D20:1254][2018-06-28T19:26:30]i000: Setting version variable 'WixBundleFileVersion' to value '2.1.12.0'
[1D20:2758][2018-06-28T19:26:30]i100: Detect begin, 3 packages
[1D20:2758][2018-06-28T19:26:30]i101: Detected package: installer, state: Absent, cached: None
[1D20:2758][2018-06-28T19:26:30]i101: Detected package: serviceinstaller32, state: Absent, cached: None
[1D20:2758][2018-06-28T19:26:30]i101: Detected package: serviceinstaller64, state: Absent, cached: None
[1D20:2758][2018-06-28T19:26:30]i052: Condition 'VersionNT >= v6.1' evaluates to false.
[1D20:2758][2018-06-28T19:26:30]e000: Cette application est uniquement prise en charge sur Windows 7 ou une version ultrrieure.
[1D20:2758][2018-06-28T19:26:30]e000: Error 0x81f40001: Bundle condition evaluated to false: VersionNT >= v6.1
[1D20:2758][2018-06-28T19:26:30]i199: Detect complete, result: 0x0
Is there anyway to help me or do I have to get to a physical customer service point? Many thanks
