the youtube application does not work after updating KDL-43WF805 to version 6.714

[vilivik]

After updating the TV to version up to 6.7140, the YouTube application for Android TV version stopped working properly: 2.12.08 hangs up and does not show when you start the video. while the application does not hang and you can work with it. other applications work without problems and display video. Resetting to factory settings, clearing the cache did not solve the problem. re-install TV update via USB not given.

[noodles78CA]

Yes...I tried any suggestion in the thread...but nothing. I also reset the TV to factory setting but I have the same problem...

[Pentium_Gladio]

Hi Noodles,

Could you make sure that you have tried the hotspot from the mobile data and not using the same Wi-Fi network? Also, does this happen with any other app?

Gladio

[noodles78CA]

Yes! I tried with the hotspot with my smartphone. The other apps (Netflix, Prime Video, etc) work without problems...

[HannahEd01]

Hi noodles78CA, what happens exactly when you start the app? Is the time on the home screen correct?

[noodles78CA]

The app starts normally. But, when I try to play a video, it  stops immediately.

The time Is correct.

[Anonymous]

Hi noodles78CA, are you signed in Youtube?

[noodles78CA]

Yes! I'm logged with my account. But I also tried without no logging

[Piscie]

Hi noodles78CA , try to clear the cached data of the TV itself ( Home - Settings - Device preferences - Reset - Internal shared storage - cached data )

Also, try a factory data reset, it might help!.

[noodles78CA]

 Hi, unfortunately after a few months I still haven't solved my problem. I've tried everything ... Any other ideas?

[HannahEd01]

Hi noodles78CA, what's the current software version you have?