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Hi All
As the title says, I have a Sony 55XH9005 and just today bought a Sony HT-G700 Dolby Atmos soundbar. There is abolsutely no sound coming from the soundbar. No matter what I do. The TV detects that there is an audio device when I have connected it to the ARC HDMI port as I get the message on screen saying Audio System Active. So it does seem to swtich to the soundbar, but thats it, I get nothing. I have updated the TV to the latest 6.0152 software and the soundbar to the latest 1.035. From what I can see everything should be working, but i just dont get any sound. I connected the soundbar to my Samsung TV and everything works fine. I get sound and the Samsung TV detects it as a HTG700. But my Sony TV wont. I've tried 3 different HDMI cables (all 3 which work on the Samsung), soft reset and hard reset of the TV. Reset the Soundbar too. Still no sound from the soundbar. I am beginning to think that the TV ARC is not working. Can anyone help?
Hi,
Did you switch the TV speaker to Audio System in the sound settings menu?
Please also check the following support article for further troubleshooting:
Cheers
Peter