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Gmanwood

I've just bought a Sony Bravia KD43XE7073 TV and connected to Sky Q, but there are 2 main problems:

1. The black banner appears at the top everytime I change the channel on the sky remote

2. The black info panel stays on permanently for SD channels such as BBC one.

N.B. I don't have the option to turn off the banner in the channel set up menu.

Please can someone help?

Thx

Gman

Anonymous

Hi there,

Welcome to the community.

Let me know if this helps.

Best wishes,

M

Gmanwood

Hi,

Thanks. I have the manual already. It doesn't help unfortunately.

The info banner is still there all the time on SD. I've read that other users are having problems too. Is that true?

Please can you look into it further?

Thanks

Drewde

Hi,

Are you able to press exit/return on the remote. Does that remove the banner?

Thanks,

Drew

Gmanwood

Hi,

Tried all of the buttons. Only the one that says + and some lines on it, sort of works. The banner disappears for half a second and then returns.

Thx

Gmanwood

Update: I've raised a ticket with Sony who have have told me to contact sky (nice going Sony!)

Sky have said they will try to get hold of Sony. Sony say they do not talk to Sky at all (thx again Sony!)

I'm in limbo. Only had the T.V. 2 weeks. Want to return it to Currys as not fit for purpose.

Thx

Drewde

Hi,

Which info banner are you referring to? The Sky banner? What text does it display?

Thanks,

Drew

Gmanwood

The grey information banner at the top of the TV that says HDMI and picture resolution

Gmanwood

Hi All,

Update from me is that I returned the TV and swapped for Samsung that works perfectly.

A shame that Sony couldn't sort this out. I hope you get your TVs sorted.

Thanks for the support

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