topic No internet services on Blu-ray Player in Home Cinema, Projectors & Players

No internet services on Blu-ray Player

bernardmalcolm — Mon, 07 Mar 2011 20:47:04 GMT

Internet services on Blu-ray player not working today yet Bravia TV connecting OK

No internet services on Blu-ray Player

specialist-convergence — Wed, 09 Mar 2011 10:20:31 GMT

Hi, are you still having issues?

No internet services on Blu-ray Player

bernardmalcolm — Wed, 09 Mar 2011 10:51:24 GMT

Still having same problem. When trying to connect screen shows Internet connection status--connection status cannot be configured-Configuration failed while connecting.

Had no problems prior to this happening.Internet settings come up as OK. Wireless connection to router OK as Photos, films and Music file on PC are still connecting.

Have no problems with Bravia TV this is still able to connect to internet services so this is a problem confined to the Blu-ray player BDP-S570

No internet services on Blu-ray Player

bernardmalcolm — Wed, 09 Mar 2011 22:21:03 GMT

Have restored player to factory settings and this seems to have done the trick.It now once again connects to Internet services.

No internet services on Blu-ray Player

bernardmalcolm — Thu, 10 Mar 2011 12:56:13 GMT

This fault is apparent once again after re-booting player. It again shows connection status cannot be verified-- and configuration failed while connecting. So there appears to be a fault in the system somewhere. It is an inconvenience to say the least if I have to reset all settings to factory settings on each occasion I wish to use the internet services. Any solutions available please????

No internet services on Blu-ray Player

Catmambo — Thu, 10 Mar 2011 13:14:55 GMT

Asssume you are connecting wirelessly. Does the same issue occur if you connect via Ethernet? What make is your router? Is there a firmware update available for it?

Thanks

No internet services on Blu-ray Player

bernardmalcolm — Thu, 10 Mar 2011 14:33:55 GMT

Same thing happens when connected via Ethernet cable. Router is Netgear DGN 2200 with up to date firmware. Player has worked OK since purchased late 2010 but this fault has developed over last few days..Have tried full factory re-set and re-connecting both wirelessly and via ethernet cable -it then will connect to internet services but problem is there again when I switch player off and back on again,

No internet services on Blu-ray Player

Catmambo — Thu, 10 Mar 2011 14:46:34 GMT

I'd contact your local service centre then and get it checked out. Likely still under warranty in any event, but you've seemingly carried out a pretty reasonable troubleshoot yourself, so it may well be a hardware fault somewhere.

Thanks

No internet services on Blu-ray Player

bernardmalcolm — Thu, 10 Mar 2011 14:55:51 GMT

Thanks--yes I think thats going to be next course of action. I do have internet services on Bravia TV but prefer BBC iplayer on the Blu-ray player as this also has BBC radio catch-up programs as well as TV.

No internet services on Blu-ray Player

Catmambo — Thu, 10 Mar 2011 18:05:25 GMT

If its working off one device and not the other on the same connection then something definitely sounds wrong. Do feedback the outcome as I'd be keen to hear the service centre diagnostics..

Thanks

No internet services on Blu-ray Player

david416 — Mon, 14 Mar 2011 14:54:15 GMT

i also have this problem, i can connect to my computers but not to the internet. this fault seemed to start after the last firmware upgrade, before then i could get i player, love film etc. now i get nothing. i have a wired connection and the player says the connection is fine,but no joy,it says it is timed out.

contacted sony who gave me a reference number for their service centre. i will let you know what happens

mine is also the bdp-s370

No internet services on Blu-ray Player

bernardmalcolm — Tue, 05 Apr 2011 12:52:22 GMT

Took Blu-ray player to service centre 3 weeks ago and still waiting for it to be fixed. Told last week that a part had been ordered.It is so annoying and frustrating when the unit is only a few months old. I feel it should be replaced!!!!

No internet services on Blu-ray Player

bernardmalcolm — Fri, 08 Apr 2011 16:00:01 GMT

Now collected player following repair. The engineers report states that they have fitted a main board set the optics and installed the firmware. This now seems OK