topic Re: Sony Tv says i have device connected on hdmi input in Other TVs

Sony Tv says i have device connected on hdmi input

Sony19876 — Tue, 25 Feb 2025 16:36:08 GMT

So when i go to choose input on my tv Sony Bravia KD-55XE7005 a digital,analog,hdmi input the tv says i have hdmi cable with device connected on hdmi 2 port but i have not connected cable on the hdmi 2 port.So any solution

Connected device on hdmi 2

Here on the picture on hdmi pc port it says i have connected device but there is no connected device.The arrow on the pc port(that is the hdmi 2 port renamed to pc port because usually i connect the pc on that port) on the image points i have connected device but i dont have device connected to the port

Thank you in advance.

Re: Sony Tv says i have device connected on hdmi input

LightFoot — Tue, 25 Feb 2025 10:28:08 GMT

Hi @Sony19876 The full model number of your TV and a screenshot image of what you are seeing, would make it easier for your fellow customers to help you. The model number will start with K, KD or XR.

Re: Sony Tv says i have device connected on hdmi input

Sony19876 — Tue, 25 Feb 2025 16:30:49 GMT

model Sony Bravia KD-55XE7005

Re: Sony Tv says i have device connected on hdmi input

ProNoob — Mon, 03 Mar 2025 17:21:09 GMT

Hi @Sony19876,

You can try these troubleshooting steps to fix the ports issue:

- Disconnect all the external devices from the TV.

- Unplug the TV from the mains for 2 minutes.

- Make sure that the TV is running the latest software update: https://www.sony.co.uk/electronics/support/lcd-tvs-xe70xx_x70xxe_x72xe-series/kd-55xe7005/software/00336848

If the issue remains, you can perform a factory reset for the TV from the link on page 29: https://www.sony.com/electronics/support/res/manuals/4686/4686048EM.pdf

Re: Sony Tv says i have device connected on hdmi input

Sony19876 — Wed, 05 Mar 2025 12:55:23 GMT

Thanks to your advice ProNoob the problem expanded on the other hdmi port that is port 3. No im just kidding its not your fault but the same problem is now also on hdmi 3 port so no device connected on the inputs hdm 2 and hdmi 3 but tv says that i have device connected very weird problem.I dont know what to do at this point.

Re: Sony Tv says i have device connected on hdmi input

MaggieGreene — Thu, 13 Mar 2025 15:18:02 GMT

Hi @Sony19876, what happens when select any of them? is there any content playing or just a blank screen? If you tried all the steps advised above and the issue remains, I'd recommend reaching out to Sony directly to investigate the issue further. You can contact them using the details in this link: https://services.sony.co.uk/supportMVC/en/Contact/