topic Re: Sony won’t repair or replace my XR-83A90J in Other TVs

Sony won’t repair or replace my XR-83A90J

MarlonL — Fri, 23 Feb 2024 20:38:06 GMT

Sony refused to repair my TV which is under warranty. The TV has many dirty lines all over the screen and they said that this was not a problem and that it was normal for this TV. I wouldn't complain but this TV cost me over 5k which makes it ridiculous to pay so much money to have a TV that was damaged

Re: Sony won’t repair or replace my XR-83A90J

royabrown2 — Sat, 24 Feb 2024 12:49:35 GMT

@MarlonL

That’s not normal for any TV.

Ask Sony if anyone would buy one if it looked like that in the store.

Re: Sony won’t repair or replace my XR-83A90J

rooobb — Sat, 24 Feb 2024 14:27:03 GMT

Vertical banding is a "defect" that is easy too check and doesn't appear after time, your best option would have been to return the TV immediately after receiving it. Afterword it is always a debate on which is the actual tolerance (being that most OLED TVs show some degree of vertical banding on dark grays)

Sometimes a deep clean of the panel may help with it if you didn't already try