topic Re: BBC Iplayer and Demand 5 apps in Other TVs

BBC Iplayer and Demand 5 apps

fest81 — Sun, 24 Aug 2014 18:35:30 GMT

The BBC iplayer and Demand 5 apps have totally disappeared from my tv i have tried refreshing the internet content and a factory reset and they are still not there. If anyone could help how to restore them it would be asppreciated.

Re: BBC Iplayer and Demand 5 apps

Anonymous — Sun, 24 Aug 2014 18:42:55 GMT

Hi there

The iPlayer and 5OD apps are apps that only display when your IP address is from the UK. Please ensure that it is. The following website should tell you : http://www.iplocation.net/

If it isnt, or even if it is, and it still doesnt work, try the following:

Turn TV off
Reboot your ISPs router
After a couple of minutes of your router being rebooted, switch TV back on again and do a "Refresh Internet Content".

Hope this helps.

Cheers

Re: BBC Iplayer and Demand 5 apps

fest81 — Sun, 24 Aug 2014 18:57:36 GMT

Hi, my ip is showing as being in the uk and i have tried the steps that you have given me but with no sucess. Having looked again it appears that all of the british apps sky news etc have disappeared too.

Re: BBC Iplayer and Demand 5 apps

Anonymous — Sun, 24 Aug 2014 19:18:43 GMT

Hmmm...

Are you able to use iPlayer on another device (ie PC/Laptop/Tablet etc) that connects to your home network?

Which ISP are you with (Virgin?)

Cheers

Re: BBC Iplayer and Demand 5 apps

fest81 — Sun, 24 Aug 2014 20:03:23 GMT

Hi, yeah iplayer is working fine on my laptop andmy isp is with sky broadband. I haven't changed any settings or anything on the tv just tried to open the sen and all of those apps had dissapeared it's strange.

Re: BBC Iplayer and Demand 5 apps

Anonymous — Sun, 24 Aug 2014 20:50:31 GMT

HI there

At this moment in time, I really dont have any suggestions - See how it goes tomorrow, and if it still doesnt work, I guess we try something else. But this type of thing is almost always your ISP connection and geolocation - if you can confirm that apps like YouTube work?

As a suggestion - give up on it tonight, but turn your router off completely before going to bed tonight, and switch it on in the morning.

Also, when you did a factory reset, was it a full reset? As in did you have to tune tv in, connect back to the network, change picture display settings etc?

Probably not related to your issue, but Sony's network is undergoing a large DDOS attack this weekend - mainly the PSN network - as well as the fact that others also havent complained either - so issue is likely to isolated to you.

Cheers

Re: BBC Iplayer and Demand 5 apps

Anonymous — Mon, 25 Aug 2014 09:32:55 GMT

Hi there

Just to let you know, this morning my iPlayer and UK apps have disappeared too from my 2013 TV.

I'll see if I can contact Sony and find out whats going on.

Cheers

Re: BBC Iplayer and Demand 5 apps

Stilconfused — Mon, 25 Aug 2014 10:02:03 GMT

Same here 2 sony smart tv's

Both have lost iplayer, demand 5, sky news and a couple of others but bluray player still has them so only a tv issue at the moment

Done all the usual so ????

Re: BBC Iplayer and Demand 5 apps

Anonymous — Mon, 25 Aug 2014 11:30:06 GMT

@Stilconfused wrote:

Done all the usual so ????

My advice is just to sit tight at the moment. Enquiries into the issue is underway.

For everyone else, please click the "Me Too" button at the top (in first post) as this indicates to Sony how wide-spread the problem is.

Cheers all.

Re: BBC Iplayer and Demand 5 apps

rosierich — Mon, 25 Aug 2014 14:12:15 GMT

Me too

Re: BBC Iplayer and Demand 5 apps

cazmaca — Mon, 25 Aug 2014 14:19:28 GMT

I've been at this all day! Nothing works! The only UK app i have is the BBC sport app, youtuve is still available but BBc iplayer, amazon instant video among others are now missing. I have reset the router and TV to their factory setting and it's still no good. It's driving me crazy!

Also, when i reset my TV i couldn't seem to tune it to freeview which is also very strange but i assume these things to be unrelated.

Re: BBC Iplayer and Demand 5 apps

Anonymous — Mon, 25 Aug 2014 15:21:59 GMT

HI all

I have requested this be addressed with urgency !!! Can I please ask everyone to respond back with the model of TV or device that is having the issues - might narrow it down for them. I wouldnt bother with resetting TV etc, not yet anyhow - just a waste of time.

Device = TV

Model = KDL-42W807A

Year = 2013

Cheers all.

Re: BBC Iplayer and Demand 5 apps

bs6mjb — Mon, 25 Aug 2014 15:51:22 GMT

Me too

Device = TV
Model = KD-55X9005B
Year = 2014

Re: BBC Iplayer and Demand 5 apps

lithoartist — Mon, 25 Aug 2014 16:00:24 GMT

Device = TV

Model = KDL-32W705B

Year = 2014

Thanks, Quinnicus

Re: BBC Iplayer and Demand 5 apps

jonbro01 — Mon, 25 Aug 2014 16:17:53 GMT

Thanks for chasing this! Same problem here - my TV is Bravia KDL-42W805A, the BBC and ITV player apps have completely disappeared although all the usual advertising dross is there as always. I haven't tried to use iPlayer on the TV for a couple of weeks, but it was fine on all earlier occasions.

I also tried pointing the TV's web browser to BBC iPlayer, and although I could search through programmes, as soon as I tried to stream anything, it just refused to do it.

The Internet setup is fully functional. Other devices are fine with iPlayer. My IP address is static, UK-based, unchanged for years. FTTC broadband consistently providing 60Mbps down, 14Mbps up - so no bandwidth issues.

Some DRM shenanigans again. Thanks for nothing, Sony.

Re: BBC Iplayer and Demand 5 apps

irishwhip — Mon, 25 Aug 2014 16:22:52 GMT

Device = TV

Model = KDL-42W705B

Year = 2014
noticed the missing apps last night

Re: BBC Iplayer and Demand 5 apps

fest81 — Mon, 25 Aug 2014 16:54:57 GMT

Device - TV
Model - Bravia KDL-32W654A
Year - 2013

Re: BBC Iplayer and Demand 5 apps

Helmutk — Mon, 25 Aug 2014 17:16:07 GMT

Have been having the same problem since yesterday late afternoon. Amazon and iplayer apps have disappeared

Device = TV

Model = KLD-50W829

Year = 2014

Unbelievable how dependent I am on iPlayer 😞

Re: BBC Iplayer and Demand 5 apps

Stilconfused — Mon, 25 Aug 2014 17:59:33 GMT

Device - TV x2

Model - Kdl-46w905a

Model - Kdl-24w605a

Both purchased this year

Both Tv's still had iplayer listed in the history (at least until I factory reseted 1 of them) and it could still be accessed from there.

Thanks for chasing this

Cheers

Re: BBC Iplayer and Demand 5 apps

Anonymous — Mon, 25 Aug 2014 17:56:10 GMT

Its certainly looking like 2013/2014 TVs.