topic Re: Touch screen not responding after update in Tablets

Touch screen not responding after update

Borndippy — Thu, 09 Aug 2012 15:55:18 GMT

Updated my tablet yesterday which seemed to go fine however now when it boots up and asks for my passcode as soon as you enter any number it locks up - the number selected doesn't register and you can't press another one.

Pressing OK or back space doesn't make it freeze but how on earth can I get into it? Tried resetting etc. but makes no difference.

Re: Touch screen not responding after update

austingrd — Thu, 09 Aug 2012 17:41:15 GMT

This is interesting. Have yu tried rolling back then apply the update again?

Re: Touch screen not responding after update

rich912 — Thu, 09 Aug 2012 17:55:34 GMT

@austingrd

If you had a Tablet you would be aware that rolling back is not possible even if you can get past the pass code...

Hi Borndippy,

Unfortunately as a reset has not resolved the problem I think you will need to contact support.

Rich

Re: Touch screen not responding after update

thoscott6 — Thu, 09 Aug 2012 19:57:32 GMT

i have just tried the update and the tablet hangs up at the point it says powering down, any ideas?

Touch screen not responding after update

rich912 — Thu, 09 Aug 2012 20:16:52 GMT

Hi thoscott66,

You could, at your own risk, try forcing a shutdown by inserting a straightened paper clip in the reset hole but personally I would contact Support before trying this as I am unsure of the consequence of this procedure in this circumstance.

Rich

Re: Touch screen not responding after update

breedBenR — Thu, 09 Aug 2012 20:43:51 GMT

is it a passcode on your tablet, or one from your SIM card for 3G?