topic Re: VAIO pcg-61813m keyboard problem in PCs & Accessories

VAIO pcg-61813m keyboard problem

ATCOTWO — Wed, 01 May 2013 15:55:31 GMT

My daughter's nice red laptop with backlit keyboard has developed a keyboard problem just one month after the 1 year warranty expired. Some of the keys are typing the wrong letters or mixture of letters and numbers. The backspace doesn't work properly. The internal keyboard works perfectly. Hugely disappointed with Sony reliability as others online seem to be having the same problem. Unable to locate a spare keyboard online - can anyone advise where I can get one? Have already tried numerous online companies.

Re: VAIO pcg-61813m keyboard problem

rich912 — Wed, 01 May 2013 17:19:14 GMT

Hi ATCOTWO,

You are quoting the chassis number which may explain why you are having difficulty locating the part. Have a look on the original box, in the BIOS or Vaio Control Centre for the product number - you may find that it is VPCCA2S0E or similar.

Rich

Re: VAIO pcg-61813m keyboard problem

ATCOTWO — Wed, 01 May 2013 18:47:02 GMT

Cheers Rich I'll try that

VAIO pcg-61813m keyboard problem

rich912 — Wed, 01 May 2013 19:07:36 GMT

You’re welcome ATCOTWO. Let us know whether you need further assistance.

BTW I liked your diplomatic answer to the forgotten password question – always a difficult subject not knowing the background. Also good to see new members posting answers rather than just asking for help

Rich

Re: VAIO pcg-61813m keyboard problem

ATCOTWO — Thu, 02 May 2013 10:48:11 GMT

Searched for part on Google using part number instead of chassis number and managed to locate a company in Kent with 2 new keyboards in stock. Helpful guy managed to track the right part down by my computer serial number. Will wait and see what arrives but can recommend them on customer service:

CTS (UK)

Tel: 01634 681111