topic Re: Vaio Update Not Working in PCs & Accessories

Vaio Update Not Working

mike9586 — Mon, 09 Jun 2008 18:07:32 GMT

I have a Sony VGN-FZ11S laptop which I bought last August. Vaio Update has always worked fine however, the screen backlight sometimes refused to work and I sent it back to Sony for repair. It has returned today with a list of repairs including the Main Board being replaced.

As I'd recovered the computer before sending it to Sony, I started to get things back to normal on it, getting everything updated. Windows Vista updated fine and I then went to the Vaio Update and it just keeps coming up with this message: "Your model information could not be found on the server. Please try again later. (MessageID=0008)"

I looked on the Vaio website and saw there was an update to Vaio Update so I downloaded and installed that but it didn't make any difference. I then recovered my computer again but it still keeps coming up with the same message. I've restarted my computer and even my router but nothing seems to make it work.

It's the same laptop I had before, just a new main board and screen hinge. What could be wrong?

Re: Vaio Update Not Working

Thalamus. — Mon, 09 Jun 2008 19:03:03 GMT

Hi

there is an update that should resolve the "Your model information could not be found on the server. Please try again later. (MessageID=0008)", use the following link to download the update: VAIO Update 3.1.02.03190

Sony state...

You only need to install this update if VAIO Update gives the following error message:
"Your model information could not be found on the server".

This update solves VAIO Update connection issues with VAIO Update server.

How do I perform this update?
1. Exit all running programs.
2. Download this update and save it to your hard drive.
3. When the download is completed, locate the downloaded file in the location you specified.
4. Double-click EP0000148661.exe to run it.
5. Wait while the wizard updates your software.
6. When the installation is complete, restart the VAIO.

Re: Vaio Update Not Working

mike9586 — Mon, 09 Jun 2008 19:09:06 GMT

Thanks for your reply but as I stated in my original post, I've installed that update already and it is still coming up with the error.

Re: Vaio Update Not Working

Thalamus. — Mon, 09 Jun 2008 19:27:35 GMT

Hi Izak,

when you first started your vaio were there multiple languages available.?

If so try this...

Goto Start, then click Control Panel.

In Control Panel click Clock, Language, and Region, then Regional and language Options..

In Regional and language Options select the Administrative tab and click Change System locale..

Click Ok on the User Account control window..

Select the original operating system language, try English USA, then click Ok and Close..

Restart your computer.

If the error message continues then I suggest you contact Sony Vaio support again, you can do this either by phone or via e-Support, use the following link to find the contact details: Sony Vaio Support

Re: Vaio Update Not Working

mike9586 — Mon, 09 Jun 2008 21:13:29 GMT

Thanks for your reply.

My laptop has always been set to English (UK) even when Vaio Update was working before I sent the laptop for repair. I've tried selecting English (US) using the method you said but it didn't resolve it. I then decided, as the laptop repair centre is in Belgium, to try French (Belgium) but that didn't work either.

I'll try it again tomorrow just in case there are server problems if not, then I'll e-mail Sony and ask advice.

PS, don't know if the VU.ini file in the Vaio Update folder means anything but it contains the following:

[Setting]
InfoFileURLBase=http://info.vupdate2.com/EU/VU3/

[Option]
UseModelCode=1
UseSystemDefaultUILanguage=1

Could there be anything wrong in this file?

Re: Vaio Update Not Working

Thalamus. — Mon, 09 Jun 2008 21:48:07 GMT

[Setting]
InfoFileURLBase=http://info.vupdate2.com/EU/VU3/

[Option]
UseModelCode=1
UseSystemDefaultUILanguage=1

Could there be anything wrong in this file?

That's identical to the my VU.ini..

I'll have a think but in the meantime see what Sony Vaio-link has to offer.. :smileythinking:

Re: Vaio Update Not Working

Thalamus. — Tue, 10 Jun 2008 09:25:47 GMT

Hi Izak,

hopefully someone from Sony should be in contact soon..

Please check your registration contact details are correct (click here )..

Re: Vaio Update Not Working

mike9586 — Thu, 12 Jun 2008 20:55:15 GMT

Thanks for all your replies.

A guy from Sony phoned me and asked me to check the computer serial number on the BIOS. Strangely it has an underscore separating the two sets of numbers. He then looked into the problem and has phoned again this morning to say the underscore in the serial number should be a dash and this is why I'm experiencing problems with Vaio Update. Unfortunately the only way they can resolve this issue is to collect my laptop and take it for repair again. So they are collecting it tomorrow. Luckily I hadn't put anything on the system so I have nothing extra to backup.

I've also queried two other issues I've noticed with the laptop:

Scratches/scuffs on the lid - these weren't there when I sent it for repair but were on return so hopefully they might be able to fix these.

Hard Drive Clicking - every so often the hard drive makes a clicking sound, it comes and goes but when it does occur the clicking usually carries on for quite some time. So hopefully this will be looked at too.

Re: Vaio Update Not Working

Thalamus. — Thu, 12 Jun 2008 21:39:09 GMT

Thanks for all your replies.

You're welcome, please could you let me know that everything is ok once your vaio has been returned..

Re: Vaio Update Not Working

mike9586 — Thu, 12 Jun 2008 21:48:50 GMT

please could you let me know that everything is ok once your vaio has been returned..

Will do.

The guy at Sony said he'd put it on a priority case so hopefully it won't be too long.

Re: Vaio Update Not Working

Thalamus. — Thu, 19 Jun 2008 18:33:26 GMT

please could you let me know that everything is ok once your vaio has been returned.. 


Will do.

The guy at Sony said he'd put it on a priority case so hopefully it won't be too long.

Hi Izak,

has your BIOS problem been fixed.?

Re: Vaio Update Not Working

mike9586 — Thu, 19 Jun 2008 19:34:52 GMT

Hi Izak,

has your BIOS problem been fixed.?

Hi

My laptop hasn't come back yet, it was taken last Friday so hopefully will be back soon.

I had a phone call from the repair centre the other day and they told me they are also fixing the hard drive problem I mentioned in my previous post. Apparently they are replacing the hard drive itself.

However the scratches/scuffs problem isn't going to be resolved as they were there when my laptop arrived for repair first time around. But as they weren't when the laptop left my home, I can only think it happened during transit. Unfortunately, Sony sent a box with the driver and he packed the laptop up himself in his van so I cannot do anything about it.

Re: Vaio Update Not Working

Thalamus. — Thu, 19 Jun 2008 19:55:04 GMT

My laptop hasn't come back yet, it was taken last Friday so hopefully will be back soon.

Oh ok, hopefully your vaio will be returned soon..

Sony sent a box with the driver and he packed the laptop up himself in his van so I cannot do anything about it.

That doesn't sound very good, how do you know when he put your Vaio into the box, surely he should pack the Vaio on your property..

Re: Vaio Update Not Working

mike9586 — Thu, 19 Jun 2008 21:40:54 GMT

That doesn't sound very good, how do you know when he put your Vaio into the box, surely he should pack the Vaio on your property..

He did the second time he picked the computer up (it was the same guy) but the first time he seemed in a bit of a rush. He said, I've got the box in the van and took the laptop from me. I suppose I was just too trusting. I won't be making that mistake again.

Re: Vaio Update Not Working

Thalamus. — Thu, 19 Jun 2008 22:23:48 GMT

He did the second time he picked the computer up (it was the same guy) but the first time he seemed in a bit of a rush. He said, I've got the box in the van and took the laptop from me.

Did you mention to the driver about the scratches.?

Re: Vaio Update Not Working

mike9586 — Fri, 20 Jun 2008 10:58:41 GMT

He did the second time he picked the computer up (it was the same guy) but the first time he seemed in a bit of a rush. He said, I've got the box in the van and took the laptop from me.


Did you mention to the driver about the scratches.?

I didn't think of doing that but then again he'd probably only deny it if it had got scratched in his van.

Good news is, the laptop arrived back this morning and seems to be working fine. It's doing all the updates at the moment. The BIOS problem had been fixed and the Vaio Update works fine!

Re: Vaio Update Not Working

Thalamus. — Fri, 20 Jun 2008 11:09:59 GMT

Good news is, the laptop arrived back this morning and seems to be working fine. It's doing all the updates at the moment. The BIOS problem had been fixed and the Vaio Update works fine!

Excellent news..

Re: Vaio Update Not Working

mike9586 — Fri, 20 Jun 2008 19:09:30 GMT

Thanks for all your replies regarding the problem.

Had a bit of a worry at one point this afternoon though while updating the laptop. Vaio Update worked fine at first and had updated quite a few things. Once the computer had restarted following all the updates, I went back into Vaio Update only to get the same error message as before "Your model information cannot be found on the server", it was a bit of a shock as I thought "Oh no, it's going to have to go back again!" But then I remembered about the bug in the software and the patch that has been released. I went on the Support website and downloaded and installed the patch. Vaio Update now works fine.

Just a bit strange as to why it all worked first time round without the patch then the second time refused to start.

Anyway, everything is working fine now. Slowly getting everything back on the system. That's going to take a while!!

Sadly though it hasn't been all good news today. I went on my Xbox 360 this evening only to be greeted by the "Red Ring of Death"!! So that's got to go back for repair now!!

Re: Vaio Update Not Working

Thalamus. — Fri, 20 Jun 2008 20:17:01 GMT

Thanks for all your replies regarding the problem.

You're welcome..

Sadly though it hasn't been all good news today. I went on my Xbox 360 this evening only to be greeted by the "Red Ring of Death"!! So that's got to go back for repair now!!

Hopefully that will be the last problem for a while..