topic Re: Help, lost a button! in PCs & Accessories

Help, lost a button!

opie — Sat, 28 Jun 2008 07:05:20 GMT

Hallo,
I do have a Vaio PCG-GRT815 and I lost button "W". I ask Sony already and in first instand they would deliver this button free of charge, toppy I should! But now they told me they cannot deliver this button!
Can some boddy help?

gr.
Opie

Re: Help, lost a button!

Thalamus. — Sat, 28 Jun 2008 07:16:48 GMT

Hi opie,

what reason did Sony give you for not being able to supply the W Key..

Re: Help, lost a button!

littlebucko — Sat, 28 Jun 2008 07:21:23 GMT

have you tryed the online support
if you tell them yor problem and your laptop details they should be able to help you
if they still carnt help then you can get a key (any) from ebay for about 1p

as Thalamus said did they give a reason why sony wont send it out as this is not like sony at all

Re: Help, lost a button!

opie — Sat, 28 Jun 2008 09:01:27 GMT

have you tryed the online support 
if you tell them yor problem and your laptop details they should be able to help you 
if they still carnt help then you can get a key (any) from ebay for about 1p


as Thalamus said did they give a reason why sony wont send it out as this is not like sony at all

Hoi,
They did not give any reason, yust we cannot deliver. Here the answer (sorry Dutch)

Onze excuses dat u de toets nog niet heeft mogen ontvangen.

Bij navraag blijkt deze helaas ook niet meer verkijgbaar te zijn via Sony Vaio.

Hopende u voldoende te hebben geinformeerd.

Met vriendelijke groet,

Sony VAIO Link Support Team
Support: http://www.vaio-link.com
Accessories: http://www.sonystyle-europe.com
Netherlands:(+31) 020 346 9303
Belgium:(+32) 027173218

I did reply to this mail with the question where I can get this button then. uptil now no answer.

gr
Opie

Re: Help, lost a button!

littlebucko — Sat, 28 Jun 2008 13:51:50 GMT

have you tryed to ring vaio support as you might get a better response
it seems strange that sony and vaio support are acting like this as they are usually very helpful

Re: Help, lost a button!

opie — Sat, 28 Jun 2008 14:31:20 GMT

have you tryed to ring vaio support as you might get a better response 
it seems strange that sony and vaio support are acting like this as they are usually very helpful

Thanks for the suggestion! I will give them a call on monday!!!!

gr
Opie

Re: Help, lost a button!

opie — Sat, 19 Jul 2008 17:40:59 GMT

I did contact the support group and the answer was, sorry your laptop is of 2004 and not in production anymore so we cannot deliver the button any more.

Can someboddy help me with this button or defect keyboard/laptop?

gr
Opie

Re: Help, lost a button!

Blencogo — Sat, 19 Jul 2008 22:29:31 GMT

Hi Opie,

Sony have obviously run out of replacement keys for the GRT-Series Vaios.

You will have to buy second-hand. Look on eBay for a broken PCG-GRT Vaio or there is someone here selling individual keys for $6.95 plus postage: -

eBay seller of individual GRT Keys

Or perhaps you could buy a complete replacement keyboard for $62.47 plus postage from the US and sell the keys you don't need like the chap selling individual keys above. Only US and Japanese keyboards are available as UK keyboards have sold out.

Keyboard $62.47 for GRT815