topic Re: Optical Drive Problems! in PCs & Accessories

Optical Drive Problems!

CardiffIrons — Tue, 19 Apr 2005 17:59:36 GMT

Suddenly I've got problems with the DVD drive on my PCG-K315Z notebook. It's worked OK in the past but now music CDs are very jumpy, DVDs that I have created of home video footage are now temperamental and virtually unplayable but, amazingly, a CD containing mp3 files plays perfectly well!

I am aware that there have been problems with the DVD drives - does anyone know if Sony have sorted this out yet?

Re: Optical Drive Problems!

jammold — Tue, 19 Apr 2005 18:01:43 GMT

Not sure if they have.

Contact VAIO-Link and get yours repaired.

Re: Optical Drive Problems!

CardiffIrons — Tue, 19 Apr 2005 18:08:03 GMT

Thanks for the quick response James. I assume that if I send it back I'll have to do a system reinstall first? Bang goes the weekend then.

Does anyone know how long you're without your laptop if you have to send it back?

Many thanks.

Re: Optical Drive Problems!

kee-lo_ — Tue, 19 Apr 2005 18:10:42 GMT

Can be 5 working days, but thats an estimate

Re: Optical Drive Problems!

CardiffIrons — Tue, 19 Apr 2005 18:25:16 GMT

Thanks Kee-lo. Am I right in thinking I'll need to do a reinstall first? Has anyone succeeded in getting a faulty optical drive to work by doing this?

Cheers.

Re: Optical Drive Problems!

kee-lo_ — Tue, 19 Apr 2005 19:06:19 GMT

Yes I think Sony ask you to do this

Re: Optical Drive Problems!

CardiffIrons — Tue, 19 Apr 2005 19:10:25 GMT

Thanks Kee-Lo. Appreciated.:smileyhappy:

Re: Optical Drive Problems!

jammold — Tue, 19 Apr 2005 20:04:23 GMT

Sony will DEFINATELY ask for a full system recovery, even if it is doubtful it will solve anything...

In addition I was quoted repairs can take up to 14 days if the problem is quite complex, after talking to Sony ITE.

Be prepared for a long wait...

Re: Optical Drive Problems!

kee-lo_ — Tue, 19 Apr 2005 20:11:14 GMT

You can get an urgent repair but you need a valid reason for it

Re: Optical Drive Problems!

CardiffIrons — Thu, 28 Apr 2005 20:42:16 GMT

Well, tonight (after not using the drive for a couple of weeks) I've stuck in a music CD and it's playing perfectly well!!!!

How does that work then?????:smileyconfused:

Re: Optical Drive Problems!

kee-lo_ — Thu, 28 Apr 2005 22:40:36 GMT

I have no idea

Re: Optical Drive Problems!

Invoker — Tue, 03 May 2005 16:25:13 GMT

dust might cause the problem to your drive but if it reads CDs and dont read DVDs it might have a hardware problem. and i just sent my K415S to sony for Graphics Card repair and they say it might take to 1 month long... :smileygrin:

Re: Optical Drive Problems!

CardiffIrons — Tue, 03 May 2005 16:42:23 GMT

I think you might be right about the dust. CDs have been playing fine and I've just tested out a DVD that I'd recorded home movies on and.........all is OK. Phew.

Mightily relieved I didn't go down the route of doing a system restore.

Not done a great deal for my confidence though! I keep expecting the thing to go wrong again.:smileysad:

Re: Optical Drive Problems!

Invoker — Tue, 03 May 2005 17:02:46 GMT

computer dude, born to make problems