topic I made a big mistake! in eReaders https://community.sony.ie/t5/ereaders/i-made-a-big-mistake/m-p/614189#M1343 <HTML><HEAD></HEAD><BODY><P>I have a PRS600 and have bought about 30 books from Waterstones with no problems. Yesterday I decided to buy a few books for my holiday from Sony Book Store. WHAT A BIG MISTAKE THAT TURNED OUT BE!</P><P></P><P>I downloaded the books but when I tried to put them on my ebook reader I got a message about authorisation and couldn't load them or open them on my PC. I had an ID. So I contacted Sony Support and had a most difficult conversation. I couldn't understand him and he asked me to spell out everything I said and I don't think he understood what I was saying. The upshot of it was he said I needed to deauthorise my PC and authorise it again with a different email address. This I did and the books loaded OK.</P><P></P><P>HOWEVER, I lost all my 30 books that I had bought from Waterstones and now have to wait until they have contacted all the Publishers to reset my links, which could take some time. If I knew that was going to happen I wouldn't have bought the books from Sony, I wasn't told that was going to be the case. </P><P></P><P>If Waterstones manage to get my books back then I will continue to use them. Their support is UK based and they were extremely helpful and co-operative considering it wasn't their fault and Sony have lost a customer!</P><P>Tony&nbsp; </P></BODY></HTML> Fri, 21 Dec 2012 15:47:03 GMT tw1944 2012-12-21T15:47:03Z I made a big mistake! https://community.sony.ie/t5/ereaders/i-made-a-big-mistake/m-p/614189#M1343 <HTML><HEAD></HEAD><BODY><P>I have a PRS600 and have bought about 30 books from Waterstones with no problems. Yesterday I decided to buy a few books for my holiday from Sony Book Store. WHAT A BIG MISTAKE THAT TURNED OUT BE!</P><P></P><P>I downloaded the books but when I tried to put them on my ebook reader I got a message about authorisation and couldn't load them or open them on my PC. I had an ID. So I contacted Sony Support and had a most difficult conversation. I couldn't understand him and he asked me to spell out everything I said and I don't think he understood what I was saying. The upshot of it was he said I needed to deauthorise my PC and authorise it again with a different email address. This I did and the books loaded OK.</P><P></P><P>HOWEVER, I lost all my 30 books that I had bought from Waterstones and now have to wait until they have contacted all the Publishers to reset my links, which could take some time. If I knew that was going to happen I wouldn't have bought the books from Sony, I wasn't told that was going to be the case. </P><P></P><P>If Waterstones manage to get my books back then I will continue to use them. Their support is UK based and they were extremely helpful and co-operative considering it wasn't their fault and Sony have lost a customer!</P><P>Tony&nbsp; </P></BODY></HTML> Fri, 21 Dec 2012 15:47:03 GMT https://community.sony.ie/t5/ereaders/i-made-a-big-mistake/m-p/614189#M1343 tw1944 2012-12-21T15:47:03Z Re: I made a big mistake! https://community.sony.ie/t5/ereaders/i-made-a-big-mistake/m-p/614191#M1344 <HTML><HEAD></HEAD><BODY><P>Hi tw1844,</P><P>welcome to Questions &amp; Answers..:smileyhappy:<BR /></P><P><BR /></P><P>Did you use the same email address that you used to purchase the books from Sony that you had used to purchase the books from Waterstones.?<BR /></P><P><BR /></P></BODY></HTML> Fri, 21 Dec 2012 20:14:51 GMT https://community.sony.ie/t5/ereaders/i-made-a-big-mistake/m-p/614191#M1344 Thalamus. 2012-12-21T20:14:51Z