topic Re: Image Edge Mobile in Cyber-shot compact cameras

Image Edge Mobile

anneystanney — Fri, 27 Dec 2019 14:40:02 GMT

I set up Image Edge on my Ipad and transferred a trial image - no problem. I then tried to set up on an android phone and immediately lost everything on both devices. The camera changed the SSID code and password and now cannot connect either device and receive the following message 'unable to connect or network error'. Deleting Image Edge from the Ipad and trying to set up again using the changed codes does not work. How can I get the Ipad to communicate with my camera? Does the camera only connect to one device? Why has this happened?

Re: Image Edge Mobile

Pascale_F — Sat, 28 Dec 2019 16:27:35 GMT

Hi anneystanney,

Welcome to the community.

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: Image Edge Mobile

anneystanney — Sat, 28 Dec 2019 17:00:02 GMT

Rang Sony who were able to talk through a fix. Somehow we were stuck between two devices and camera has been left communicating with just the phone which will do for the moment.