topic Re: Please help! New DSC-H400 memory slot problem in Cyber-shot compact cameras

Please help! New DSC-H400 memory slot problem

jmanning40 — Thu, 10 Dec 2015 22:28:45 GMT

Hi there,

I literally just bought this product, but the company I bought from will do nothing to help me return it. It arrived and seemed OK with my memory card, then when I ejected the card a piece of the memory card fell out. I bought a new card and tried several others (all compatible with this model) and it keeps coming up with 'reinstate previous card'. Obviously I can't as it's broken and won't work anywhere. No card is working, the error comes up every time. Each time I have only taken the card out whilst camera iis off. Tried taking battery out etc, looked in the slot with a torch and there is nothing in there, all looks immaculate.

I urgently need a camera but have no idea what to do about this, no one at the store I got it from will help and I paid over the odds to get it on a finance deal so I'm really worried.

Many thanks, would be so grateful for advice!

jen

Re: Please help! New DSC-H400 memory slot problem

Nobody-in-particular — Fri, 11 Dec 2015 10:49:32 GMT

Jen try the following taken from the help guide.

Digital Still Camera
DSC-H400
Initialize

Initializes settings to the default setting.
Even if you execute this function, images are retained.
MENU - (Settings) - (Main Settings) - [Initialize] - [OK] -
Note
Be sure not to remove the battery pack while initializing.

I am not sure if this will help with your problem but thought it worthy of mentioning.

Re: Please help! New DSC-H400 memory slot problem

jmanning40 — Fri, 11 Dec 2015 20:37:32 GMT

Thanks, I can't find any initialise option in the menu settings at all. I have, however, formatted the memory card whilst in the camera, I've also tried several other memory cards so I think the slot is faulty.

I bought it through Littlewoods who apparently don't accept returns, I've only had it since Dec 3rd so I'm getting very frustrated as it arrived in this condition but I don't seem to have any option to return it.

Thanks for your help, I think it's just faulty, I've tried all online fixes and nothing has worked sadly.

Re: Please help! New DSC-H400 memory slot problem

Nobody-in-particular — Sat, 12 Dec 2015 00:45:30 GMT

If you believe that your camera is indeed faulty and the retailer is not forthcoming with a refund or replacement then you could try raising this with the finance company.