topic Re: no access privilege to edit using PlayMemoriesHome in Alpha & NEX interchangeable lens cameras

no access privilege to edit using PlayMemoriesHome

phwrigh10 — Wed, 18 Mar 2020 15:22:45 GMT

I have been using PMH for 12 years to edit and move photos between folders. Over the past few months I have been unable to move into folders as I get message "Cannot move as do not have required access privilege" How do I correct this? I am using an Alpha A58 camera

Re: no access privilege to edit using PlayMemoriesHome

Anonymous — Thu, 19 Mar 2020 19:26:21 GMT

Hi there,

I'll look into this, and a community member will get back to you.

Best wishes,

Re: no access privilege to edit using PlayMemoriesHome

phwrigh10 — Wed, 25 Mar 2020 16:28:15 GMT

That would be great.

Re: no access privilege to edit using PlayMemoriesHome

The_Black_Rose — Wed, 25 Mar 2020 18:10:05 GMT

Hi Phwrigh10,

Have you tried uninstalling and reinstalling the software?

Cheers,
The_Black_Rose

Re: no access privilege to edit using PlayMemoriesHome

phwrigh10 — Thu, 26 Mar 2020 09:30:20 GMT

I have just uninstalled and reinstalled. With great excitement I hoped problem would be solved but sadly no. I am still getting the same messages when I try to edit or move photos.

Re: no access privilege to edit using PlayMemoriesHome

The_Black_Rose — Thu, 26 Mar 2020 12:54:24 GMT

Hi Phwrigh10,

Which operating system are you using? Windows or Mac?

Cheers,
The_Black_Rose

Re: no access privilege to edit using PlayMemoriesHome

phwrigh10 — Thu, 26 Mar 2020 13:35:39 GMT

Windows 10

Re: no access privilege to edit using PlayMemoriesHome

IamNic — Thu, 26 Mar 2020 14:59:16 GMT

Hello @phwrigh10,

are you trying to edit/access images which are still on the cameras memory card?

- Nic

Re: no access privilege to edit using PlayMemoriesHome

phwrigh10 — Thu, 26 Mar 2020 20:22:18 GMT

No. I have been using PMB since 2008. I have been used to downloading the images into a particular folder depending on the subject. I am now unable to do this as the selection button is greyed out. The images can only go to my PC desktop where a PlayMemories Online folder had appeared (not my doing!)

I am unable to move the images to the correct folders as I do not have access privileges. I have also tried editing my existing photos and this fails with the same message.

Unless I can solve this problem I will need to seek another system. Pity as I have got on so well with PMH in the past 12 years.

Re: no access privilege to edit using PlayMemoriesHome

The_Black_Rose — Fri, 27 Mar 2020 15:42:45 GMT

Hi Phwrigh10,

Could you try it on a different PC/Laptop?

Cheers,
The_Black_Rose

Re: no access privilege to edit using PlayMemoriesHome

IamNic — Sat, 28 Mar 2020 11:37:11 GMT

Hello @phwrigh10,

for me PlayMemories Home let's me select the import location every time I import photos or videos.

Can you please describe your exact process of importing the photos (from connecting the camera jntil you run into the issue you are describing)?

- Nic

Re: no access privilege to edit using PlayMemoriesHome

phwrigh10 — Sat, 28 Mar 2020 15:42:38 GMT

I have successfully down loaded the same photos to my laptop and are able to move and edit them. Still no change on PC where I do all my work and have stored 1000's of photos!

I have been into 'properties' but cannot see anywhere to make adjustments.

Re: no access privilege to edit using PlayMemoriesHome

phwrigh10 — Sat, 28 Mar 2020 18:42:05 GMT

Action to download photos:

1)I turn on PMH & connect camera then turn it on

2)message pops up "do you want to see options - 'yes'

3) I click 'import media files'

4)I click 'browse' so I can place photos into required folder

5) but - recently when I try and select the required folder, 'ok' is greyed out and only place allowed is Desktop.

Once in Desktop it will not allow me to move either original or an edited version of the file into the required folder.

I am also unable to edit any of my existing photos as I get the message "cannot move into x folder you do not have access privileges"

Frustrated Phil

Re: no access privilege to edit using PlayMemoriesHome

Joe_Dohn — Tue, 31 Mar 2020 16:36:04 GMT

Have you tried running the program as Administrator or check your anti-virus settings? I had a similar issue with a game I was playing that kept restarting from the beginning as if I never saved once, turns out Windows Defender has a feature called Controlled folder access, which basically made it so the game couldn't access any folder. So maybe check that too.