topic Re: Sony A7R4 wireless connection problems to macbook using imaging edge in Alpha & NEX interchangeable lens cameras

Sony A7R4 wireless connection problems to macbook using imaging edge

PFAAa7 — Tue, 26 Nov 2019 13:47:40 GMT

I have been trying to connect my camera to my macbook using imaging edge. The steps I carried out are:

1. Turn PC Remote function on

2. Set connection method to Wi-Fi direct

3. Change my network connection to match camera

4. Launch Imaging Edge Remote app

5. Double click on device name

I then continually get an error where imaging edge crashes, tried several times and usual tries at rebooting mac and camera with no success.

Note: Imaging Edge and Macbook are both up to date with latest versions of software

Any ideas I can try

Thanks, Peter

Re: Sony A7R4 wireless connection problems to macbook using imaging edge

Sean_Mc — Wed, 27 Nov 2019 13:42:59 GMT

Hi there,

So I can try to help, could you let me know the error message you are receiving?

Best wishes,

Sean

Re: Sony A7R4 wireless connection problems to macbook using imaging edge

PFAAa7 — Wed, 27 Nov 2019 14:50:17 GMT

Hi,

The message I get is:

Remote quit unexpectedly

Click reopen to open the application again. Click report to see more detailed information and send a report to Apple

Kind Regards

Peter Allum

Re: Sony A7R4 wireless connection problems to macbook using imaging edge

The_Black_Rose — Fri, 29 Nov 2019 17:17:37 GMT

Hi PFAAa7,

What's the MAC OS version installed on your MAC/PC?

Cheers,
The_Black_Rose

Re: Sony A7R4 wireless connection problems to macbook using imaging edge

PFAAa7 — Fri, 29 Nov 2019 17:35:17 GMT

macOS Catalina 10.15.1

Sent from my iPad

Re: Sony A7R4 wireless connection problems to macbook using imaging edge

Win_88 — Wed, 04 Dec 2019 16:48:02 GMT

Hi there,

I just took a look on the Sony website and it seems your operating system isn't supported:

http://support.d-imaging.sony.co.jp/www/disoft/int/pcenv/en/contents/index.html

Win_88

Re: Sony A7R4 wireless connection problems to macbook using imaging edge

lbennrup — Tue, 28 Jan 2020 10:21:49 GMT

Hi, I experience same problem with A6100 and the OS is 10.15, aka Catalina.

So, when can we expect Sony to keep up with the pace;-)