topic Re: Dot.: Imaging Edge viewer crashing in Alpha & NEX interchangeable lens cameras

Imaging Edge viewer crashing

RobG99 — Thu, 28 Dec 2023 14:38:55 GMT

Hi, I have just downloaded Imaging Edge onto a Windows 11 pc. The Viewer window crashes after a couple of seconds, the Edit window is fine. I uninstalled and reloaded the software but it made no difference. Can anyone suggest what the problem may be and what I can do about it? Any help appreciated! Regards Rob

Re: Imaging Edge viewer crashing

trevorwain — Tue, 14 May 2024 09:25:11 GMT

I have been using imaging ede on Windows 10 for years and no problem. Suddenly when staring the viewer it flashes on the folders and then vanishes. No error messages or anything. I uninstalled and reinstalled, still the same problem. Anyone got a solution please?

Re: Imaging Edge viewer crashing

Anonymous — Mon, 20 May 2024 13:43:48 GMT

Hey @RobG99 @trevorwain, I think you need to contact the support team for that.

Dot.: Imaging Edge viewer crashing

Ruxpin. — Fri, 08 Nov 2024 07:23:59 GMT

Hi, did you manage to solve the problem? I have exactly the same situation with W11. It suddenly happened.

Re: Dot.: Imaging Edge viewer crashing

TheRealOG — Fri, 15 Nov 2024 18:00:21 GMT

@Ruxpin. I think it's best if you contact Sony support as its not sure that you'll receive a reply from him soon!

Dot.: Imaging Edge viewer crashing

RobG99 — Mon, 18 Nov 2024 09:32:04 GMT

I'd forgotten about this one. I still have the same problem with the Viewer. I have experimented with the EDIT function (which works) but decided I prefer an alternative package for editiong my Raw images. I have not been in touch with Support. Regards.

Re: Dot.: Imaging Edge viewer crashing

TheRealOG — Thu, 21 Nov 2024 13:54:41 GMT

@RobG99 I've checked again the imaging edge page: https://support.d-imaging.sony.co.jp/app/imagingedge/en/faqs/ hope the below helps:

Restart your computer.
Upgrade Imaging Edge Desktop to the latest version. (Launch Imaging Edge Desktop and click the [Update] button, if displayed.)
If a USB cable was provided with the camera, use the supplied USB cable.