topic NW-WM1AM2 Walkman Digital Music Player in Portable Audio

NW-WM1AM2 Walkman Digital Music Player

taffy69 — Fri, 27 May 2022 09:18:01 GMT

This Digital Audio Player was supposed to be released on Good Friday in the UK and yet the Sony Centres and Amazon have never received any and continue to say out of stock on their websites. Sony will not be honest and say if they will be released in the UK or when. I think they are available in the Far East so they must be being produced somewhere! All they do on the Sony Chat is fob you off and tell you to keep checking Amazon. Surely somebody at the company can be honest with people and tell us when it’s going to be available in the UK?

Re: NW-WM1AM2 Walkman Digital Music Player

perlmutter66 — Sun, 05 Jun 2022 23:35:19 GMT

I agree. I also just got fobbed off with a nonsensical reply from Sony customer service.

Anyone know if a Japan-sourced version will work in the UK? Google Play etc?

Re: NW-WM1AM2 Walkman Digital Music Player

HannahEd01 — Wed, 08 Jun 2022 16:47:23 GMT

Hey guys, they tell you to check with the retailers because you're reaching to the after sales team, try going on the website and getting to the pre-sales team, they should have confirmed info if it will come back.

Re: NW-WM1AM2 Walkman Digital Music Player

ChrisNB — Sat, 18 Jun 2022 10:53:36 GMT

It appears that this device has been something of a disaster for Sony thus far: the very few people who have managed to obtain one in the UK and Europe have found the volume limitation to be a problem, with some also taking issue with the general Android performance.

A number of Japanese customers are even selling them on in short order!

It's a pity, as the overall design and specifications were encouraging.

Re: NW-WM1AM2 Walkman Digital Music Player

perlmutter66 — Sat, 18 Jun 2022 11:43:07 GMT

Yes. I managed to score one on the Sony UK website 10 days ago. I was really excited. Returned it. Unusable. Expecting delivery of one from Japan in a couple of days. May not immediately cure the Android issues (hopefully firmware fixes will do that - and quickly). But the volume cap issue should be gone at least.

Re: NW-WM1AM2 Walkman Digital Music Player

ChrisNB — Sat, 18 Jun 2022 12:03:15 GMT

I hope that your Customs & VAT charges work out OK!

In some ways, I wish that Sony had instead perfected their own Walkman software (as used on the previous version, and on the other non-Android devices). It seems odd to have the facility to download apps without all of the hardware required to use many of them (camera, fingerprint sensor etc.).

It'll be interesting to see how the 1AM2 fares against the Xperia 1-IV: battery life and balanced headphone output are obviously the main differences. LDAC will surely sound exactly the same from any compatible device through a given pair of LDAC-enabled headphones.

Re: NW-WM1AM2 Walkman Digital Music Player

taffy69 — Sat, 23 Jul 2022 08:12:52 GMT

Many thanks for your reply. I’m glad I’m not the only person Sony refuses to help!

Re: NW-WM1AM2 Walkman Digital Music Player

taffy69 — Sat, 23 Jul 2022 08:16:17 GMT

Thanks for your reply but there really is no point reaching out to pre-sales staff telling you to keep looking at Amazon. You think Sony would want you to buy direct from them rather than Amazon taking their cut as well.

Re: NW-WM1AM2 Walkman Digital Music Player

taffy69 — Sat, 23 Jul 2022 08:19:04 GMT

Many thanks for providing the real reasons that Sony have ‘pulled’ the DAP from the UK market

Re: NW-WM1AM2 Walkman Digital Music Player

ChrisNB — Sun, 24 Jul 2022 18:20:20 GMT

It’s rather sad that >40 years on, Sony can’t get the ‘Walkman’ right, especially since this DAP is not a completely new design, but the ‘M2’ iteration!

Re: NW-WM1AM2 Walkman Digital Music Player

ChrisNB — Fri, 23 Sep 2022 10:41:30 GMT

I see that the NW-WM1Am2 is back on the Sony UK online store. The most recent firmware update was in August: can anyone confirm whether performance has improved significantly?

Re: NW-WM1AM2 Walkman Digital Music Player

perlmutter66 — Sun, 10 Sep 2023 19:55:25 GMT

Performance is still poor. Often crashes. Tidal is impossible through it. It's a real shame, as I love the sound - when it works on my Japanese version with high gain. But increasingly it won't, so I'm selling it on.

Re: NW-WM1AM2 Walkman Digital Music Player

Anonymous — Tue, 12 Sep 2023 14:29:44 GMT

Hey perlmutter66

You can try restarting your Walkman using the steps in this link: https://helpguide.sony.net/dmp/nwwm1m2/v1/en/contents/TP1000464531.html

Updating the firmware might help as well: https://www.sony.co.uk/electronics/support/digital-music-players-nw-wm-series/nw-wm1am2/software/00277353

or initializing it to its factory defaults (it will delete all the data stored in it) using this link: https://helpguide.sony.net/dmp/nwwm1m2/v1/en/contents/TP1000464533.html

Re: NW-WM1AM2 Walkman Digital Music Player

perlmutter66 — Tue, 12 Sep 2023 14:44:58 GMT

Thanks, but I'm afraid I've tried all these steps, including the latest firmware update, and there is no improvement. So I've had to sell it as it's unusable in my use case.

Re: NW-WM1AM2 Walkman Digital Music Player

Piscie — Mon, 18 Sep 2023 16:33:50 GMT

@perlmutter66, you could've returned it to Sony for a repair if it was still under warranty. It seems to be a hardware problem.