topic Re: WH-1000xm3 switch connections between paired devices in Portable Audio

WH-1000xm3 switch connections between paired devices

ajrc123 — Wed, 06 Jan 2021 22:58:37 GMT

Currently, in order to switch the Bluetooth connection from one paired device to another, it is necessary to first manually disconnect from the currently connected device, before connecting to another. This is annoying because it may not be obvious which device is currently connected. There is a workaround; to re-pair the headphones when switching the connection. But it would be much better if connecting to a paired device automatically disconnected any other current Bluetooth connections. Is it technically possible to add this feature with a firmware update or is the current behaviour a hardware limitation of the headphones?

Re: WH-1000xm3 switch connections between paired devices

Win_88 — Mon, 11 Jan 2021 18:15:08 GMT

I'm not sure if it's technically impossible to add it as a feature. I've passed your feedback on to Sony just in case

Re: WH-1000xm3 switch connections between paired devices

ajrc123 — Thu, 16 Sep 2021 21:24:53 GMT

I got nowhere trying to get Sony to even understand the question when asking them about this. I’m guessing they didn’t get back to you?

Re: WH-1000xm3 switch connections between paired devices

Anonymous — Fri, 17 Sep 2021 12:58:18 GMT

Hey,

If they weren't of help on the phone, or didn't understand your question, you can always send them a detailed email.

And wait to see what they have to say

https://services.sony.co.uk/supportmvc/en/Contact/Email?cat=headphones-hp

Cheers

Re: WH-1000xm3 switch connections between paired devices

Tony_FIN — Tue, 05 Oct 2021 08:04:42 GMT

I just contacted the Support regarding the same issue. The headphones do not serve the purpose in the new hybrid world where I need to use headphones with the laptop and next with the phone.

These headphones are designed to be used with one device only OR Apple has serious issues (I got MacBook Air and iPhono 11 Pro). Probably both brands will point to the other's direction. 😕

I'll first try to figure out this connectivity problem and then I'll try find out why the sound quality during remote meetings is so bad that based on the feedback from the audience I cannot use the WH-1000XM3 with laptop.

My experiences with my first Sony headphones is not a smooth ride.

Re: WH-1000xm3 switch connections between paired devices

Tony_FIN — Tue, 05 Oct 2021 10:08:03 GMT

SOLVED: Switching connections between devices is not supported

Sony's headphones DO NO support switching connections between paired devices without manually disconnecting the current connection and then manually connecting to the next device.

"One trick pony" - Sony's headphones are meant to be used mainly with one device and for work environment where you need to switch between your laptop and phone - seek for alternative products.

Sources:

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703104.html

Re: WH-1000xm3 switch connections between paired devices

HannahEd01 — Wed, 06 Oct 2021 15:45:27 GMT

Hi Tony_FIN, you're right, this model doesn't support multi connection, the XM4 does.